Strategic Customer Account Manager | Growth & Relationships

Exertis (UK) Ltd.; Tees Valley; Ibrido; GBP 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

Certas Energy is recruiting a Customer Account Manager in Hartlepool to maximise commercial sales opportunities and deliver an exceptional customer experience. You will combine consultative selling with strong account management, up-selling and cross-selling to grow sales while protecting existing business.

You’ll develop knowledge of our products, handle inbound inquiries, and support account development through collaboration with Business Account Managers across the organization.

Competenze

• Proven track record in telephone selling, up-selling and cross-selling.
• Self-motivation with strong time-management skills.
• Ability to build rapport and manage customer relationships.

Mansioni

• Develop and maintain knowledge of commercial products and services.
• Handle inbound customer contact via calls, emails and other channels with a consultative approach.
• Identify and maximise sales opportunities including up-selling and cross-selling.
• Negotiate sales prices within authority levels to maximise profitability.
• Manage and grow an existing portfolio of commercial accounts to retain customers and margins.
• Record customer interactions and quotations accurately on systems.
• Deliver against sales targets and KPIs and collaborate with colleagues across the business.

Conoscenze

Telephone selling

Up-selling

Cross-selling

Account management

Negotiation

Formazione

GCSE Maths

GCSE English

Descrizione del lavoro

Certas Energy is recruiting a Customer Account Manager in Hartlepool to maximise commercial sales opportunities and deliver an exceptional customer experience. You will combine consultative selling with strong account management, up-selling and cross-selling to grow sales while protecting existing business.

You’ll develop knowledge of our products, handle inbound inquiries, and support account development through collaboration with Business Account Managers across the organization.