Customer Accounts Growth Specialist – Sales & Retention

Certas Energy; Westerleigh; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Monthly bonus

Job summary

Certas Energy is seeking a Customer Account Manager in Westerleigh to own and grow a portfolio of business customers. You will develop strong relationships, understand client needs, and drive retention and growth through consultative selling.

The role involves a mix of inbound/outbound conversations, identifying opportunities, and working with Business Development Managers to bring in new customers. A sales mindset and target-driven approach are essential.

Qualifications

• Strong relationship-building skills with a consultative sales approach.
• Proven ability to manage a portfolio and hit retention/growth targets.
• Excellent communication and proactive problem-solving abilities.

Responsibilities

• Own and develop your portfolio of customer accounts.
• Identify opportunities to upsell and cross-sell products/services.
• Protect and grow existing business through retention and re-engagement of lapsed customers.
• Collaborate with Business Development Managers to acquire new customers.
• Handle warm leads, inquiries, and proactive outbound activities.
• Negotiate commercially to maximise portfolio value and hit targets.

Skills

Relationship building

Sales mindset

Account management

Negotiation

Tools

CRM software

Job description

Certas Energy is seeking a Customer Account Manager in Westerleigh to own and grow a portfolio of business customers. You will develop strong relationships, understand client needs, and drive retention and growth through consultative selling.

The role involves a mix of inbound/outbound conversations, identifying opportunities, and working with Business Development Managers to bring in new customers. A sales mindset and target-driven approach are essential.