Client Relationship Manager (CRM)

RDT Ltd.; Kings Hill; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Company pension

Private health cover

Free parking at the office

Electric car salary sacrifice scheme

Company social events

Job summary

RDT Ltd. is seeking a Client Relationship Manager to own and grow the commercial relationship with allocated clients. The role balances day-to-day delivery oversight with strategic account planning, governance, and revenue opportunities.

You will coordinate with product, delivery, and leadership teams to align priorities, manage risks, and drive sustainable revenue growth in a fast-paced tech-focused environment.

Qualifications

• 2+ years in CRM role within general insurance and supply chain.
• Excellent understanding of the insurance industry and operations.
• Knowledge of customer journeys in insurance processes.
• Strong grasp of software development lifecycle.

Responsibilities

• Own the commercial and strategic relationship with allocated clients.
• Act as day-to-day escalation point for client issues and resolutions.
• Establish client governance including reviews and steering committees.
• Create and maintain client account plans and identify revenue opportunities.
• Develop understanding of each client's business model and strategy.
• Build relationships with stakeholders at all levels.
• Develop and execute account growth strategies and pipelines.
• Manage the commercial lifecycle of client engagements and renewals.
• Monitor account revenue, performance, and forecasting.
• Collaborate with Product, Delivery, Finance, Marketing and Leadership.

Skills

Interpersonal skills

Communication

Negotiation

Time management

Project management

Analytical thinking

Commercial acumen

Risk assessment

Job description

The CRM owns RDT’s commercial and strategic relationship with allocated clients, building trusted partnerships, aligning expectations and translating current and future needs into clear plans, measurable value and sustainable revenue growth.

Working across agile, multi-disciplinary engagements, the CRM leads account governance and client-facing commercial communication. Delivery teams own requirements, design, build and implementation once work is agreed, while the CRM retains relationship oversight, coordinates stakeholders and manages the commercial impact of change.

The CRM acts as a trusted adviser and the voice of the client within RDT, combining client and insurance-market insight with RDT’s product, technology and delivery expertise. The role balances disciplined day-to-day execution with long-term relationship development, account growth and wider Business Development priorities.

Key Responsibilities

• Own the commercial and strategic relationship between RDT and allocated clients, acting as the primary point of contact and ensuring a clear understanding of client priorities, risks, opportunities and overall account health.
• Act as the day-to-day escalation point for client issues, maintaining clear client communication and ensuring actions are owned and progressed through to resolution.
• Establish and maintain appropriate client governance, including account reviews, service reviews, steering committees and executive engagement.
• Create and maintain and client account plans, understanding their current and future business needs, planning how RDT can support these requirements and generating additional revenue opportunities as a result.
• Develop a strong understanding of each client's business strategy, operating model, market environment and technology landscape.
• Build trusted relationships with stakeholders at all levels, including operational, technology, commercial and executive stakeholders.
• Develop and execute account growth strategies and maintain a qualified pipeline of opportunities across assigned accounts.
• Manage the commercial lifecycle of client engagements, including SOWs, change requests, negotiations, renewals, contractual amendments and approvals.
• Maintain oversight of account revenue, commercial performance and forecasting.
• Work closely with Product, Delivery, Applications Support, Finance, Marketing and Leadership teams to ensure client priorities and commitments remain aligned.
• Act as the voice of the client within RDT, translating client feedback and market developments into actionable insight.
• Keep up to date with RDT products, strategic initiatives, technology developments and release plans.
• Proactively identify and manage commercial, delivery, relationship and operational risks through to resolution.
• Liaise with operational delivery management regarding project progress, release schedules and resource availability.
• Deliver clear, concise and timely communications, presentations, workshops and client meetings.
• Arrange and facilitate client training, workshops, demonstrations and executive engagement activities.
• Contribute to wider business development activities including partner relationships, conferences, industry events and strategic initiatives.

Technical Skills & Requirements

• Excellent understanding of the insurance industry (ideally Personal Lines with an Insurer, MGA or supplier to these). In depth knowledge of the UK Motor Insurance Claims would be highly valued
• Understanding of insurance operations and customer journeys.
• Proven track record (at least 2 years) in the role of CRM (or role with equivalent skills) within the general insurance industry and ‘supply chain’ e.g. brokers, intermediaries etc.
• Excellent domain knowledge and understanding of the software development cycle

Competency Requirements

• Results driven with a desire to deliver accurate and detailed output to external and internal partners at all times
• Business Acumen - Knowledgeable about current & future practices, trends & information affecting the industry & organisation.
• Ability to make commercially viable decisions
• Ability to assess risk/return - Strong analytical, conceptual and problem-solving skills. Good reasoning skills
• Planning & Implementation - Strong Planning and Project Management skills
• Initiate change by leading by example being agile, flexible, innovative & creative
• Time Management, manage time and stress by being well organised, planning, delegation
• Excellent interpersonal skills, effective communicator and negotiator
• Company pension
• Private health cover
• Free parking at the office
• Electric car salary sacrifice scheme
• Company social events

Company Overview

RDT is a leading technology company specializing in innovative software solutions. We are committed to fostering a culture of continuous learning and growth, providing our employees with opportunities to excel and make a meaningful impact. Join us and be part of a team that is shaping the future of technology.
You will be working in a fast-paced environment, with sharp and innovative people who are dedicated, driven and more than happy to share their knowledge with you. You will be expected to be the best you can be and will be encouraged and supported to achieve this