Client Success & Delivery Lead

RCK Partners; City Of London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Private Medical Insurance

Pension with employer contributions

25 days annual leave

Zusammenfassung

RCK Partners in the City of London seeks a Client Relationship Manager to ensure top-tier service during the R&D claim process. You will maintain regular client contact, onboard new clients, and coordinate handovers with Compliance, Consulting and Business Development teams.

You will manage ongoing client engagement, resolve blockers, and keep claims progressing through delivery while maintaining data in Salesforce and reporting to senior stakeholders.

Qualifikationen

• Experience in client relationship management or customer success roles.
• Strong interpersonal and communication skills across levels of seniority.
• Ability to manage multiple clients and competing priorities.
• Experience using a CRM system (Salesforce preferred).
• Proactive, solutions-focused approach with excellent follow-up discipline.

Aufgaben

• Act as a key point of contact for RCK clients throughout the R&D claim delivery process, keeping accurate data records.
• Build and maintain professional client relationships; host clients at events to strengthen ties.
• Proactively contact unresponsive clients and resolve blockers to keep claims moving.

Kenntnisse

Interpersonal skills

Communication

Stakeholder management

Organised / detail-oriented

Problem solving

Client relationship management

CRM experience (Salesforce)

Tools

Salesforce

Jobbeschreibung

RCK Partners in the City of London seeks a Client Relationship Manager to ensure top-tier service during the R&D claim process. You will maintain regular client contact, onboard new clients, and coordinate handovers with Compliance, Consulting and Business Development teams.

You will manage ongoing client engagement, resolve blockers, and keep claims progressing through delivery while maintaining data in Salesforce and reporting to senior stakeholders.