Strategic Copy & Content Manager

Legalandgeneral; Hove; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Annual bonus plan

Share schemes

Life assurance

Healthcare Plan (permanent employees)

25 days holiday plus holidays, buy/sac

Electric car salary sacrifice (perman.

Discounts at stores and online

Net-zero carbon workplaces

Job summary

Legal & General is seeking a Copy & Content Manager for its Workplace Savings team. You will craft clear, engaging customer communications across digital and offline channels, turning complex information into accessible content while collaborating with compliance and product teams.

You’ll own content lifecycle, advocate best practices, and help customers make informed decisions through precise writing and strategy alignment with business goals.

Qualifications

• Strong experience writing and managing customer-facing content across digital channels.
• Ability to turn complex subjects into straightforward, accessible language.
• Experience working with compliance, legal or other governance stakeholders on customer communications.
• Experience developing content in line with customer and business goals.
• Confidence collaborating with colleagues across product, marketing and design.
• Strong organisation skills, with the ability to manage several priorities at the same time.
• Understanding of digital content strategy and customer engagement.
• Financial services, pensions, workplace savings, CMS or regulated communications experience would be valuable.

Responsibilities

• Writing clear, engaging and jargon-free copy for emails, webpages, digital tools and customer journeys.
• Developing content approaches that support our customer and business priorities.
• Managing content throughout its lifecycle and keeping information accurate and up to date.
• Working with compliance and Advertising Standards colleagues to create clear, fair and appropriate communications.
• Partnering with product teams to explain product features and benefits in a way customers can understand.
• Supporting digital and offline communications, including email and direct mail campaigns.
• Championing accessible, customer-focused writing and sharing content best practice across the team.
• Helping ensure communications give customers the information they need to make informed decisions.

Skills

Customer communications

Content writing

Content management

Stakeholder collaboration

Regulatory/gov governance

Digital content strategy

Organisation

Tools

CMS

Job description

Legal & General is seeking a Copy & Content Manager for its Workplace Savings team. You will craft clear, engaging customer communications across digital and offline channels, turning complex information into accessible content while collaborating with compliance and product teams.

You’ll own content lifecycle, advocate best practices, and help customers make informed decisions through precise writing and strategy alignment with business goals.