Copy & Content Manager (12 month FTC)

Legal & General; Hove; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Share schemes

Generous pension contribution

Life assurance

Healthcare Plan (permanent employees)

Job summary

Legal & General, a leading UK financial services group, is seeking a Copy & Content Manager for the Workplace Savings team. This role focuses on turning complex information into clear, engaging content across emails, web pages, and customer journeys.

The role combines hands-on copywriting with content management, stakeholder collaboration and a strong emphasis on delivering good customer outcomes. You will work with compliance, product, marketing and design teams to create accessible,

Qualifications

• Write clear, engaging customer-facing copy for digital channels.
• Turn complex information into plain language for customers.
• Collaborate with compliance, legal or governance on communications.
• Develop content aligned with customer and business goals.
• Partner with product, marketing and design teams.

Responsibilities

• Write clear, engaging copy for emails, webpages, and customer journeys.
• Develop content approaches aligned with priorities.
• Manage content lifecycle and keep information up to date.
• Collaborate with compliance and advertising standards teams.
• Explain product features and benefits to customers.
• Support digital and offline communications, including campaigns.
• Promote accessible, customer-focused writing and best practices.
• Help ensure communications help customers make informed decisions.

Skills

Customer content writing

Digital content management

Stakeholder collaboration

Accessible writing

Governance/compliance coordination

Tools

CMS

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We're a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalized ways.

Job Description

We're looking for a Copy & Content Manager to join our Workplace Savings team and help create clear, useful and engaging communications for our members. You'll work across digital and offline channels, turning sometimes complex information into content that people can genuinely understand and use.

This is a hands-on role with plenty of variety, combining excellent copywriting with content management, stakeholder collaboration and a strong focus on good customer outcomes.

What you'll be doing:

• Writing clear, engaging and jargon-free copy for emails, webpages, digital tools and customer journeys
• Developing content approaches that support our customer and business priorities
• Managing content throughout its lifecycle and keeping information accurate and up to date
• Working with compliance and Advertising Standards colleagues to create clear, fair and appropriate communications
• Partnering with product teams to explain product features and benefits in a way customers can understand
• Supporting digital and offline communications, including email and direct mail campaigns
• Championing accessible, customer-focused writing and sharing content best practice across the team
• Helping ensure communications give customers the information they need to make informed decisions

Who we’re looking for:

• Strong experience writing and managing customer-facing content across digital channels
• The ability to turn complex subjects into straightforward, accessible language
• Experience working with compliance, legal or other governance stakeholders on customer communications
• Experience developing content in line with customer and business goals
• Confidence collaborating with colleagues across product, marketing and design
• Strong organization skills, with the ability to manage several priorities at the same time
• An understanding of digital content strategy and customer engagement
• Financial services, pensions, workplace savings, CMS or regulated communications experience would be valuable

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We're creating net-zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in-person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.