Strategic Content Designer – Public Services Digital

Scrumconnect Limited; Newcastle upon Tyne; On-site; GBP 42,000 - 60,000; Full time

Job summary

Scrumconnect Limited is seeking an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers. The role involves understanding user needs, documenting requirements, and delivering revised content in a clear architecture with a long-term improvement strategy.

The assignment requires mandatory travel to Newcastle three days per week, with the aim of aligning content across public sector standards and best practices while

Qualifications

• Proven experience as a Content Designer in multidisciplinary digital teams.
• Ability to create clear, accessible content meeting GOV.UK standards.
• Experience with user research and usability testing to iterate content.
• Collaborates effectively with stakeholders, product teams, and developers.
• Excellent communication to explain design decisions and gain buy-in.
• Experience with CMS and version control tools.
• Experience in Agile environments and sprint activities.

Responsibilities

• Understand and benchmark current content against standards.
• Map and document user journeys, validating them with stakeholders.
• Define approach to designing, testing, and deploying revised content with clear roles.
• Capture stakeholder insights and combine with user research to establish design principles.
• Redesign content based on best practice, accessibility, and user-centred design.
• Agree revised content with stakeholders and test with a range of users.
• Iterate content based on user research findings and other feedback.
• Articulate user needs and how content standards will be implemented.
• Document lessons learned and develop a governance process for future changes.
• Deliver a complete handover to internal teams.

Skills

Content Designer

GDS GOV.UK standards

User research

Usability testing

Stakeholder collaboration

Communication

CMS

Version control

Agile

Tools

Content Management Systems

Version Control

Job description

Scrumconnect Limited is seeking an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers. The role involves understanding user needs, documenting requirements, and delivering revised content in a clear architecture with a long-term improvement strategy.

The assignment requires mandatory travel to Newcastle three days per week, with the aim of aligning content across public sector standards and best practices while