Content Designer

Hanover Digital Limited; United Kingdom; À distance; GBP 42 000 - 58 000; Plein temps

Résumé du poste

Hanover Digital Limited is seeking an experienced Content Designer to shape accessible, user-centred content for complex digital services within a major public sector transformation programme. You will join a multidisciplinary Agile Scrum team, supporting a discovery phase focused on understanding user needs and improving the overall service experience.

You will analyse user journeys, identify content gaps, and collaborate with researchers, service designers and engineers to apply plain English

Qualifications

• Proven experience as a Content Designer in Agile/Scrum delivery.
• Experience designing content for complex digital services or large-scale transformation programmes.
• Experience supporting discovery phases and shaping content strategies.
• Experience designing user-centred content across complex transactional journeys.
• Excellent understanding of accessibility and inclusive content design.
• Experience using user research, usability testing and evidence to inform content.
• Ability to simplify complex information, processes and technical concepts into clear content.
• Experience working within multidisciplinary digital teams.
• Strong collaboration skills with Researchers and Designers.

Responsabilités

• Analyse complex user needs and translate them into clear, accessible and user-focused content.
• Review and assess existing content across complex journeys and identify gaps.
• Identify content gaps, duplication, inconsistencies and opportunities for improvement.
• Collaborate with User Researchers to ensure content decisions are informed by evidence.
• Work with Service Designers and Interaction Designers to create end-to-end journeys.
• Create, prototype, test and iterate content during discovery.
• Collaborate with Product Managers, Business Analysts, Architects and Engineering teams to understand constraints.
• Apply content design best practices, accessibility standards and plain English principles.
• Contribute content expertise to discovery outputs and future delivery options.

Connaissances

Content design

Agile/Scrum

Discovery phase

Complex digital services

Accessibility

User research

Usability testing

Stakeholder engagement

Cross-functional collaboration

Description du poste

An exciting opportunity for an experienced Content Designer to play a key role in shaping accessible, user-centred content for complex digital services within a major public sector transformation programme. We are looking for a skilled Content Designer to join a multidisciplinary Agile Scrum team, supporting a critical discovery phase focused on understanding user needs, reviewing existing content journeys and identifying opportunities to improve the overall digital service experience.

Key Responsibilities:

• Analyse complex user needs and translate them into clear, accessible and user-focused content.
• Review and assess existing content across complex transactional and digital service journeys.
• Identify content gaps, duplication, inconsistencies and opportunities for improvement or reuse.
• Collaborate closely with User Researchers to ensure content decisions are informed by evidence and user insights.
• Work alongside Service Designers and Interaction Designers to create coherent end-to-end user journeys.
• Create, prototype, test and iterate content throughout the discovery phase.
• Collaborate with Product Managers, Business Analysts, Architects and Engineering teams to understand technical constraints and dependencies.
• Apply content design best practices, accessibility standards and plain English principles.
• Contribute content expertise, findings and recommendations to discovery outputs and future delivery options.

Skills & Experience Required:

• Proven experience as a Content Designer within Agile/Scrum delivery environments.
• Strong background designing content for complex digital services or large-scale transformation programmes.
• Demonstrable experience supporting discovery phases and shaping content strategies for future delivery.
• Experience designing user-centred content across complex transactional journeys.
• Excellent understanding of accessibility and inclusive content design.
• Experience using user research, usability testing and evidence to inform and iterate content.
• Ability to simplify complex information, processes and technical concepts into clear, engaging content.
• Experience working within multidisciplinary digital teams.
• Strong collaboration skills, particularly when working with User Researchers, Service Designers and Interaction Designers.
• Excellent stakeholder engagement, communication and problem-solving skills.

Desirable Experience:

• Previous experience working on government or public sector digital transformation programmes.
• Familiarity with Government Digital Service (GDS) standards and content design principles.
• Experience designing content for complex, regulated or highly integrated digital services.
• Understanding of WCAG accessibility standards and inclusive design practices.
• Experience supporting services involving multiple user groups, intermediaries or complex end-to-end journeys.