Content Designer

Scrumconnect Limited; Newcastle upon Tyne; On-site; GBP 42,000 - 60,000; Full time

Job summary

Scrumconnect Limited is seeking an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers. The role involves understanding user needs, documenting requirements, and delivering revised content in a clear architecture with a long-term improvement strategy.

The assignment requires mandatory travel to Newcastle three days per week, with the aim of aligning content across public sector standards and best practices while

Qualifications

• Proven experience as a Content Designer in multidisciplinary digital teams.
• Ability to create clear, accessible content meeting GOV.UK standards.
• Experience with user research and usability testing to iterate content.
• Collaborates effectively with stakeholders, product teams, and developers.
• Excellent communication to explain design decisions and gain buy-in.
• Experience with CMS and version control tools.
• Experience in Agile environments and sprint activities.

Responsibilities

• Understand and benchmark current content against standards.
• Map and document user journeys, validating them with stakeholders.
• Define approach to designing, testing, and deploying revised content with clear roles.
• Capture stakeholder insights and combine with user research to establish design principles.
• Redesign content based on best practice, accessibility, and user-centred design.
• Agree revised content with stakeholders and test with a range of users.
• Iterate content based on user research findings and other feedback.
• Articulate user needs and how content standards will be implemented.
• Document lessons learned and develop a governance process for future changes.
• Deliver a complete handover to internal teams.

Skills

Content Designer

GDS GOV.UK standards

User research

Usability testing

Stakeholder collaboration

Communication

CMS

Version control

Agile

Tools

Content Management Systems

Version Control

Job description

About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME software development consultancy with over 300 consultants across the UK.

We partner with UK public sector clients to build impactful, user-centred digital services that improve millions of lives.

We take as much pride in our people, culture, and work-life balance as we do in our mission to make public services simpler, faster, and more accessible.

Collaborative, entrepreneurial, and dedicated to problem-solving, we bring the step-change our customers need to sustain innovation.

About the Role

We are looking for an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers.

The purpose of this project is to understand and document user and stakeholder needs, design and deliver revised content in an appropriate architecture, and define a long-term strategy for continuous improvement.

Mandatory travel to Newcastle is required 3 days per week.

Key Responsibilities

• Understand and benchmark the current content against standards and best practices.
• Map and document current user journeys, validating them with internal and external stakeholders.
• Define and document the approach to designing, testing, agreeing, and deploying revised content, including clear stakeholder roles and responsibilities.
• Capture stakeholder insights and combine them with user research to establish design principles.
• Redesign content based on best practice, accessibility, and user-centred design standards.
• Agree the revised content with stakeholders and test it with a range of users.
• Iterate content based on user research findings and other feedback.
• Clearly articulate user needs and how content standards will be implemented.
• Conduct detailed playback and seek agreement on new content with stakeholders.Document lessons learned throughout the process.
• Develop and agree a content strategy and governance process for future changes.
• Deliver a complete handover to internal teams.

Skills and Experience

• Strong experience working as a Content Designer in multidisciplinary digital teams.
• Proven ability to create clear, concise, and accessible content that meets GDS and GOV.UK standards.
• Experience with user research and usability testing , using insights to iterate content.
• Ability to collaborate effectively with stakeholders, product teams, and developers .
• Excellent communication skills to explain design decisions and gain buy-in.
• Familiarity with content management systems and version control tools.
• Experience working in Agile environments and contributing to sprint activities.

What We Value

At Scrumconnect, diversity, inclusion, and accessibility are at the heart of what we do.

We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer.