Public Sector Content Designer - Discovery & Accessible UX

Hanover Digital Limited; United Kingdom; Remote; GBP 42,000 - 58,000; Full time

Job summary

Hanover Digital Limited is seeking an experienced Content Designer to shape accessible, user-centred content for complex digital services within a major public sector transformation programme. You will join a multidisciplinary Agile Scrum team, supporting a discovery phase focused on understanding user needs and improving the overall service experience.

You will analyse user journeys, identify content gaps, and collaborate with researchers, service designers and engineers to apply plain English

Qualifications

• Proven experience as a Content Designer in Agile/Scrum delivery.
• Experience designing content for complex digital services or large-scale transformation programmes.
• Experience supporting discovery phases and shaping content strategies.
• Experience designing user-centred content across complex transactional journeys.
• Excellent understanding of accessibility and inclusive content design.
• Experience using user research, usability testing and evidence to inform content.
• Ability to simplify complex information, processes and technical concepts into clear content.
• Experience working within multidisciplinary digital teams.
• Strong collaboration skills with Researchers and Designers.

Responsibilities

• Analyse complex user needs and translate them into clear, accessible and user-focused content.
• Review and assess existing content across complex journeys and identify gaps.
• Identify content gaps, duplication, inconsistencies and opportunities for improvement.
• Collaborate with User Researchers to ensure content decisions are informed by evidence.
• Work with Service Designers and Interaction Designers to create end-to-end journeys.
• Create, prototype, test and iterate content during discovery.
• Collaborate with Product Managers, Business Analysts, Architects and Engineering teams to understand constraints.
• Apply content design best practices, accessibility standards and plain English principles.
• Contribute content expertise to discovery outputs and future delivery options.

Skills

Content design

Agile/Scrum

Discovery phase

Complex digital services

Accessibility

User research

Usability testing

Stakeholder engagement

Cross-functional collaboration

Job description

Hanover Digital Limited is seeking an experienced Content Designer to shape accessible, user-centred content for complex digital services within a major public sector transformation programme. You will join a multidisciplinary Agile Scrum team, supporting a discovery phase focused on understanding user needs and improving the overall service experience.

You will analyse user journeys, identify content gaps, and collaborate with researchers, service designers and engineers to apply plain English