Content Designer

SR2; Scotland; On-site; GBP 32,000 - 54,000; Full time

Job summary

SR2 is seeking experienced Content Designers to support a major public sector transformation programme in Scotland. You will explore the existing content landscape, identify gaps, and shape improvements to ensure clearer, more accessible information.

The role focuses on establishing practical standards, ownership and ongoing governance for content across services. Work with Service Design, researchers and delivery managers in an agile setting, auditing content, driving strategy and facilitating

Qualifications

• Experience designing content within transformation programmes.
• Strong understanding of how content supports user needs.
• Ability to establish standards, ownership and governance for content.

Responsibilities

• Audit content across services and channels, identify gaps and risks.
• Recommend improvements to content structure, navigation and usability.
• Develop a content strategy aligned with programme priorities.
• Define ownership, approval and version control processes.
• Create standards and practices to improve consistency of online and offline content.
• Facilitate workshops with multidisciplinary teams to prioritise work.
• Collaborate in agile teams with Service Designers, Researchers and Delivery Managers.

Skills

Content design

Content strategy

Governance

User-centred design

Job description

SR2 is recruiting experienced Content Designers to support a major public sector transformation programme. This is an opportunity to shape how a complex organisation creates, manages and delivers content across its services.

The Role

Working closely with Service Design and programme colleagues, you’ll investigate the existing content landscape and recommend improvements. Your work will help teams deliver clearer, more accessible information while establishing practical standards, ownership and processes for managing content over time.

Key Responsibilities

• Audit content across services and channels, highlighting gaps, duplication, unclear ownership and risks.
• Recommend improvements to content organisation, navigation and usability, supported by evidence.
• Develop a content strategy that connects user needs with programme priorities.
• Define ownership, approval processes and version control arrangements.
• Create standards and working practices that improve consistency across online and offline communications.
• Facilitate workshops and work with multidisciplinary teams to agree priorities and next steps.
• Content Design experience within complex transformation or service improvement programmes.
• Experience leading content audits, discovery work and assessments across large organisations.
• Strong knowledge of content strategy, governance and content operations.
• Ability to apply user-centred design principles and accessibility standards.
• Confident stakeholder engagement and workshop facilitation skills.
• Experience working in agile teams alongside Service Designers, User Researchers and Delivery Managers.

If you are an experienced Content Designer based on Scotland and this looks of interest,