Strategic Client Success & Operations Lead

Salt; Norwich; On-site; GBP 50,000 - 70,000; Full time

Job summary

OrgHealth invites a highly organised Business Manager to join our operational engine behind approximately three Principal Consultants, supporting around 30 client relationships at any one time and ensuring every engagement runs seamlessly from initial enquiry through to delivery, follow‑up and repeat business.

You’ll coordinate client meetings, prepare proposals and engagement plans, and manage travel, logistics and materials.

Qualifications

• Highly organised and proactive.
• Experience supporting senior consultants and client relationships.
• Able to streamline processes and leverage technology, automation and AI to reduce admin.

Responsibilities

• Supporting client relationships from initial enquiry through to ongoing engagement.
• Joining and supporting client meetings and introductory calls.
• Preparing proposals, documentation and engagement plans.
• Coordinating client workshops, offsites and leadership events.
• Managing travel, accommodation and logistics.
• Ensuring consultants are fully prepared for every engagement.
• Producing engagement playbooks and coordinating materials.
• Tracking actions, deadlines and follow‑up activities.
• Managing client communications and ongoing relationship administration.
• Supporting renewals and repeat business opportunities.
• Working closely with consultants to deliver an outstanding client experience.
• Identifying smarter ways of working and helping improve operational processes across the business.

Job description

OrgHealth invites a highly organised Business Manager to join our operational engine behind approximately three Principal Consultants, supporting around 30 client relationships at any one time and ensuring every engagement runs seamlessly from initial enquiry through to delivery, follow‑up and repeat business.

You’ll coordinate client meetings, prepare proposals and engagement plans, and manage travel, logistics and materials.