Client Operations & Engagement Manager

Salt; Norwich; On-site; GBP 32,000 - 52,000; Full time

Job summary

OrgHealth is seeking an Operations Coordinator to support approximately three Principal Consultants and manage around 30 client relationships. You’ll help ensure engagements run smoothly from enquiry through delivery, with a focus on reducing administration and improving use of technology, automation and AI.

You’ll build relationships with senior stakeholders, coordinate complex programmes and drive efficient operations across the team. A varied, ownership‑driven role with international exposure.

Qualifications

• Highly organised and able to juggle multiple priorities.
• Calm under pressure when plans change and able to adapt quickly.
• Proactive, self‑motivated and process minded.
• Strong written and verbal communication with senior stakeholders.
• Curious about technology, automation and AI to improve operations.

Responsibilities

• Supporting client relationships from initial enquiry through to ongoing engagement.
• Joining and supporting client meetings and introductory calls.
• Preparing proposals, documentation and engagement plans.
• Coordinating client workshops, offsites and leadership events.
• Managing travel, accommodation and logistics.
• Ensuring consultants are fully prepared for every engagement.
• Producing engagement playbooks and coordinating materials.
• Tracking actions, deadlines and follow-up activities.
• Managing client communications and ongoing relationship administration.
• Supporting renewals and repeat business opportunities.
• Working closely with consultants to deliver an outstanding client experience.
• Identifying smarter ways of working and improving operational processes.

Skills

Project coordination

Stakeholder management

Client operations

Process improvement

Communication

Job description

OrgHealth is seeking an Operations Coordinator to support approximately three Principal Consultants and manage around 30 client relationships. You’ll help ensure engagements run smoothly from enquiry through delivery, with a focus on reducing administration and improving use of technology, automation and AI.

You’ll build relationships with senior stakeholders, coordinate complex programmes and drive efficient operations across the team. A varied, ownership‑driven role with international exposure.