Business Operations Manager

Biscuit Recruitment; City Of London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Biscuit Recruitment in Central London is seeking a brilliant Business Operations Manager to join a growing consultancy. You will work with the senior leadership team to oversee day-to-day operations, people, finance and wider business support.

This role focuses on streamlining processes, enhancing culture, and providing a proactive, hands-on operations backbone as the business scales, with opportunities to shape how the company runs and how teams collaborate.

Qualifications

• 3-4 years' experience in a similar role, ideally within professional services or a consultancy environment.
• Exceptional organisational skills and meticulous attention to detail.
• A proactive, solutions-focused approach, with the confidence to take initiative and work independently.
• Previous experience supporting senior leadership and managing a broad range of business operations.
• A good understanding of HR administration, financial processes, compliance and general business management.
• Excellent written and verbal communication skills.
• A genuine interest in people, workplace culture and creating an environment where teams can thrive.
• Someone who genuinely enjoys being hands-on, taking ownership and making a difference within a growing business.

Responsibilities

• Overseeing the day-to-day running of the business, ensuring operations, processes and systems are organised and efficient
• Managing office operations, facilities, suppliers, IT coordination and general business administration
• Supporting financial operations, including invoicing, credit control, accounts payable and monthly reporting
• Managing recruitment administration, onboarding, offboarding and wider HR processes
• Acting as a culture champion, helping to foster a positive, inclusive and collaborative working environment
• Encouraging employee feedback and working with the leadership team to continually improve the employee experience and company culture
• Organising monthly social gatherings, team events, company away days and weekend retreats, including coordinating training and development activities
• Providing diary management and administrative support to the senior leadership team
• Coordinating Board and leadership meetings, preparing agendas, papers and minutes, and following up on actions
• Supporting occasional project administration, including timelines, budgets, reporting and client documentation
• Identifying opportunities to streamline processes, improve efficiency and introduce better ways of working as the business continues to grow

Skills

Organisational skills

Attention to detail

Proactive

Independent work

HR administration

Job description

We are looking for a brilliantBusiness Operations Managerto join a successful, growing consultancy based in Central London.

This is a fantastic opportunity to become an integral part of a close-knit, collaborative and people-centric business, with an entrepreneurial spirit and an exciting future ahead.

This newly created and varied role will work closely with the senior leadership team, overseeing everything from people and finance to operations and wider business support, ensuring the business runs smoothly and efficiently.

People and culture are at the heart of this business. As well as being the operational backbone of the business, this person will be a real culture champion, helping to nurture the team, drive engagement and contribute to a workplace where people feel supported, connected and valued.

They are looking for someone proactive, resourceful and exceptionally organised, who enjoys taking ownership, improving processes and being the go-to person in a busy, growing business.

Responsibilities will include:

• Overseeing the day-to-day running of the business, ensuring operations, processes and systems are organised and efficient


• Managing office operations, facilities, suppliers, IT coordination and general business administration


• Supporting financial operations, including invoicing, credit control, accounts payable and monthly reporting


• Managing recruitment administration, onboarding, offboarding and wider HR processes


• Acting as a culture champion, helping to foster a positive, inclusive and collaborative working environment


• Encouraging employee feedback and working with the leadership team to continually improve the employee experience and company culture


• Organising monthly social gatherings, team events, company away days and weekend retreats, including coordinating training and development activities


• Providing diary management and administrative support to the senior leadership team


• Coordinating Board and leadership meetings, preparing agendas, papers and minutes, and following up on actions


• Supporting occasional project administration, including timelines, budgets, reporting and client documentation


• Identifying opportunities to streamline processes, improve efficiency and introduce better ways of working as the business continues to grow

What we are looking for:

• 3-4 years' experience in a similar role, ideally within professional services or a consultancy environment


• Exceptional organisational skills and meticulous attention to detail


• A proactive, solutions-focused approach, with the confidence to take initiative and work independently


• Previous experience supporting senior leadership and managing a broad range of business operations


• A good understanding of HR administration, financial processes, compliance and general business management


• Excellent written and verbal communication skills


• A genuine interest in people, workplace culture and creating an environment where teams can thrive


• Someone who genuinely enjoys being hands-on, taking ownership and making a difference within a growing business

This is a wonderful opportunity for someone who loves variety, enjoys being at the heart of a business and wants to play a meaningful role in shaping both its operations and culture as it continues to grow.