Client Success Manager – Growth & Retention (Hybrid)

Spotlight Recruitment; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Health and wellbeing services

Enhanced pension

Summer early Friday finishes

25 days holiday + bank holidays

Job summary

Spotlight Recruitment is seeking a Client/Customer Success Manager to manage high-value client relationships across media, publishing, and marketing operations. You will focus on retention and growth, act as a trusted advisor, and work with an Account Director to deliver campaigns and report on performance.

This role is not a sales position but requires strong B2B marketing understanding, excellent communication, stakeholder management, and the ability to manage multiple campaigns across

Qualifications

• Proven experience in Customer Success, Client Services, Account Management or similar.
• Able to work with KPIs, account health metrics, campaign performance and ROI reporting.
• Strong stakeholder management and excellent communication skills.
• Strong understanding of B2B marketing and client retention.

Responsibilities

• Manage client relationships and provide a customer-centric experience for high-value clients.
• Collaborate with the Account Director to deliver campaigns and proactive campaign delivery.
• Provide high-level reporting to support client retention and growth.
• Build trusted advisor relationships throughout the client journey.

Skills

Customer Success experience

Account management

B2B marketing understanding

KPIs & reporting

Stakeholder management

Communication skills

Organised & customer-focused

Multi-channel project management

Job description

Spotlight Recruitment is seeking a Client/Customer Success Manager to manage high-value client relationships across media, publishing, and marketing operations. You will focus on retention and growth, act as a trusted advisor, and work with an Account Director to deliver campaigns and report on performance.

This role is not a sales position but requires strong B2B marketing understanding, excellent communication, stakeholder management, and the ability to manage multiple campaigns across