Strategic Client Renewals & Retention Lead

Confidential; Gateshead; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension

Health Shield

Dental & Medical benefits

Employee discounts

Wellbeing platform

Training & development

Gateshead location

Job summary

Office Angels is recruiting a Client Retention & Renewals Executive in Gateshead. You will manage a portfolio of existing clients across the UK, lead renewal conversations and discuss contracts, pricing and value with key stakeholders.

This is a hybrid role with training, pension, private health benefits and development opportunities. The role focuses on building relationships, owning renewal opportunities and representing the business with professionalism.

Qualifications

• Experience in account management, customer success, renewals, retention, consultative sales or contract management.

Responsibilities

• Managing client relationships through the renewal lifecycle.
• Conducting professional client meetings via video, telephone and email.
• Building trusted relationships with key contacts and stakeholders.
• Understanding client requirements, objectives and concerns.
• Managing renewals through to completion.
• Discussing contracts, pricing, terms and renewal options.
• Preparing quotations and commercial proposals.
• Handling objections and renewal risks.
• Re-engaging previous clients and strengthening relationships.
• Maintaining renewal pipeline and CRM records.
• Collaborating with internal teams for a seamless client experience.
• Achieving retention, renewal and performance objectives.

Job description

Office Angels is recruiting a Client Retention & Renewals Executive in Gateshead. You will manage a portfolio of existing clients across the UK, lead renewal conversations and discuss contracts, pricing and value with key stakeholders.

This is a hybrid role with training, pension, private health benefits and development opportunities. The role focuses on building relationships, owning renewal opportunities and representing the business with professionalism.