Client Retention & Renewals Specialist – Hybrid

Confidential; Gateshead; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Company pension

Health Shield and private medical

Employee discounts and wellbeing

Product and systems training

Career development

Hybrid working after qualification

Central Gateshead location

Up to 37 days annual leave

Job summary

Office Angels is recruiting a Client Retention & Renewals Adviser in Gateshead to manage a portfolio of existing clients across the UK. You will conduct meetings via video and telephone, own renewal opportunities and discuss contracts, pricing and value with key stakeholders.

This role offers hybrid working after qualifying service, a company pension, private health benefits, and ongoing training and development in a central Gateshead location with strong transport links.

Qualifications

• Experience in account management, customer success, renewals, retention or contract management.
• Strong communication and relationship-building skills.
• Comfort discussing contracts, pricing and value with stakeholders.

Responsibilities

• Manage client relationships throughout the renewal lifecycle.
• Conduct professional client meetings via video, phone and email.
• Build trusted relationships with key contacts and stakeholders.
• Understand client requirements, objectives and concerns.
• Manage renewals through to completion.
• Discuss contracts, pricing, terms and renewal options.
• Prepare quotations and commercial proposals and handle objections.

Skills

Relationship-building

Negotiation

CRM experience

Communication

Tools

CRM systems

Microsoft Dynamics

Job description

Office Angels is recruiting a Client Retention & Renewals Adviser in Gateshead to manage a portfolio of existing clients across the UK. You will conduct meetings via video and telephone, own renewal opportunities and discuss contracts, pricing and value with key stakeholders.

This role offers hybrid working after qualifying service, a company pension, private health benefits, and ongoing training and development in a central Gateshead location with strong transport links.