Client Retention & Renewals Executive

Confidential; Gateshead; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Company pension

Health Shield

Dental & Medical benefits

Employee discounts

Wellbeing platform

Training & development

Gateshead location

Job summary

Office Angels is recruiting a Client Retention & Renewals Executive in Gateshead. You will manage a portfolio of existing clients across the UK, lead renewal conversations and discuss contracts, pricing and value with key stakeholders.

This is a hybrid role with training, pension, private health benefits and development opportunities. The role focuses on building relationships, owning renewal opportunities and representing the business with professionalism.

Qualifications

• Experience in account management, customer success, renewals, retention, consultative sales or contract management.

Responsibilities

• Managing client relationships through the renewal lifecycle.
• Conducting professional client meetings via video, telephone and email.
• Building trusted relationships with key contacts and stakeholders.
• Understanding client requirements, objectives and concerns.
• Managing renewals through to completion.
• Discussing contracts, pricing, terms and renewal options.
• Preparing quotations and commercial proposals.
• Handling objections and renewal risks.
• Re-engaging previous clients and strengthening relationships.
• Maintaining renewal pipeline and CRM records.
• Collaborating with internal teams for a seamless client experience.
• Achieving retention, renewal and performance objectives.

Job description

Client Retention & Renewals Executive

Gateshead 31,734 + Bonus Realistic OTE 37,734

Represent the Business. Own the Relationship. Protect the Contract.

Office Angels are recruiting for a Client Retention & Renewals Executive to join a successful and established organisation based in Gateshead. This is a high-quality, client-facing commercial role for someone confident building relationships, managing renewals and discussing contracts, pricing and value with key stakeholders.

As a Client Retention & Renewals Executive, you'll become a key point of contact for an established portfolio of clients across the UK. You'll conduct client meetings via video and telephone, manage commercial renewal conversations and build relationships with key stakeholders. You'll understand client requirements, discuss contracts and pricing, address concerns and ensure clients continue to see value in their relationship with the business.

This is not a high-volume contact centre environment. You'll manage relationships, own renewal opportunities and represent the business directly to clients.

What You'll Get

• 31,734 basic + monthly performance-related bonus Realistic OTE 37,734
• Monday to Friday 8:30am to 4:30pm No weekends
• Hybrid working after qualifying service
• Company pension
• Health Shield, including private dental and medical benefits
• Employee discounts and wellbeing platform
• Full product and systems training
• Ongoing career development
• Central Gateshead location with excellent transport links

Holiday Set Up

• Up to 37 days' annual leave including Bank Holidays
• Annual leave is be taken during half term periods, with up to two days' annual leave permitted during each term
• During August, working hours are reduced to 9:30am to 3:00pm
• Five days' annual leave are allocated to the August wellbeing shutdown week, with additional shutdown over Christmas

A Commercial Role With Real Responsibility

You'll manage a portfolio of existing clients and renewal opportunities, taking ownership throughout the renewal journey. Clients may be responsible for significant purchasing decisions, so you'll need to be comfortable having commercial conversations around contracts, pricing, value and requirements. You'll identify potential renewal risks, explore concerns directly and represent the business with professionalism and credibility.

What You'll Be Doing

• Managing client relationships throughout the renewal lifecycle
• Conducting professional client meetings via video, telephone and email
• Building trusted relationships with key contacts and stakeholders
• Understanding client requirements, objectives and concerns
• Managing renewals through to completion
• Discussing contracts, pricing, terms and renewal options
• Preparing quotations and commercial proposals
• Handling objections and identifying potential renewal risks
• Re-engaging previous clients and strengthening existing relationships
• Maintaining an accurate renewal pipeline and CRM records
• Working with internal teams to ensure a seamless client experience
• Achieving agreed retention, renewal and performance objectives

About You

You may have experience in account management, customer success, renewals, retention, consultative sales, business development, relationship management or contract management.

You'll bring:

• Excellent verbal and written communication skills
• A polished and professional approach to client relationships
• Confidence discussing pricing, contracts and value
• Strong relationship-building, influencing and negotiation skills
• Confidence handling objections and commercially sensitive conversations
• Excellent organisation and attention to detail
• The ability to manage multiple client relationships and renewal opportunities
• Confidence using CRM systems, with Microsoft Dynamics or similar experience advantageous

Experience within education, public sector, technology, software or another service-led organisation would also be beneficial.

Please note: An Enhanced DBS check is required for the successful candidate and will be funded by the company.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.