Client Renewals & Growth Specialist

Ryan LLC; Eccles; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Compensation

Connectivity Reimbursement

Gym membership

LinkedIn Learning

Flexible Work

Tuition Reimbursement

After year one

Accelerated Career Path

Culture & Outreach

Job summary

Ryan LLC seeks a proactive Client Renewals Executive (Client Development Associate) to manage onboarding, ongoing client engagement, and renewal opportunities. You will coordinate with delivery teams, track documentation, and drive revenue growth through consultative service expansion.

This KPI-driven role requires strong communication, organisation, and the ability to handle multiple clients in a fast-paced environment from Salford, M50.

Qualifications

• Strong communication via phone, email and virtual meetings.
• Highly organised with attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and managing expectations.
• Quick to learn and adaptable to new systems and processes.
• Background in onboarding, account management, renewals, or sales support.

Responsibilities

• Proactively contact new and existing clients via outbound calls, email, and virtual meetings.
• Build strong early-stage relationships and create a positive first impression.
• Explain onboarding steps, required documentation, and service processes clearly.
• Ensure a smooth transition to internal delivery teams and complete handover.
• Gather, track and verify client documentation (leases, accounts, rent details, data).
• Maintain high-quality record-keeping and update CRM systems in real time.
• Monitor onboarding progress to minimise delays.
• Renewals: maintain regular contact and track contract timelines.
• Support renewal conversations and reinforce value delivered.
• Identify re-engagement opportunities where appropriate.
• Identify opportunities to introduce additional services (Lease Consultancy, Contract Renewal, Property Reviews).
• Collaborate with senior team members to convert growth opportunities.

Skills

Strong communication

Highly organised

KPIs & targets

Multi-client management

Client queries handling

Learning agility

Onboarding/renewals/sales support

Tools

CRM systems

Job description

Ryan LLC seeks a proactive Client Renewals Executive (Client Development Associate) to manage onboarding, ongoing client engagement, and renewal opportunities. You will coordinate with delivery teams, track documentation, and drive revenue growth through consultative service expansion.

This KPI-driven role requires strong communication, organisation, and the ability to handle multiple clients in a fast-paced environment from Salford, M50.