Retention Account Manager - Drive Renewals & Growth

The Portfolio Group; Manchester; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

25 days' holiday

Birthday off

Private medical insurance

Pension plan

Profit share scheme

Cycle to work

Employee Assistance Programme

Job summary

The Portfolio Group, on behalf of its client, is seeking a Retentions Executive in Manchester to manage a portfolio of EAP clients from day one. You will drive renewals, upsell services, and deliver exceptional service to ensure long-term relationships and renewals.

Ideal candidates have 1-3 years in retention, high energy, and strong communication skills to handle diverse client conversations and meet ambitious retention targets and KPIs.

Qualifications

• 1-3 years' retention experience
• strong customer-service ethos
• able to manage multiple client relationships concurrently

Responsibilities

• Own your portfolio—manage day-to-day relationships with EAP clients
• Drive retention success through renewals and negotiations
• Deliver seamless onboarding for new clients
• Advise clients on product options and services
• Identify upsell and expansion opportunities
• Provide client insights to senior management
• Support the wider sales and bid teams as needed
• Track renewal pipeline and flag at-risk accounts

Skills

Retention management

Relationship management

Customer service

Negotiation

Job description

The Portfolio Group, on behalf of its client, is seeking a Retentions Executive in Manchester to manage a portfolio of EAP clients from day one. You will drive renewals, upsell services, and deliver exceptional service to ensure long-term relationships and renewals.

Ideal candidates have 1-3 years in retention, high energy, and strong communication skills to handle diverse client conversations and meet ambitious retention targets and KPIs.