Strategic Client Growth & Integration Lead

AAB; United Kingdom; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working model

Private Medical Insurance

Pension scheme

Employee Assistance Programme

Job summary

AAB is a leading professional services firm operating across the UK, Ireland, and the USA, with 1,000+ team members. The Client Growth & Integration Lead role focuses on retaining and growing client relationships, driving cross-sell opportunities, and ensuring smooth integration of acquisitions across Regions and Business Units.

You will influence senior leaders, manage key accounts, and design client care roadmaps.

Qualifications

• Senior experience in client growth, client experience, key account management or business development.
• Led firm-wide programmes in a complex, partner-led business.
• Ability to influence senior leaders without direct authority.
• Hands-on knowledge of account planning, cross-selling, client feedback and retention.
• Turns strategy into clear routines and actions.
• Uses client data confidently to set priorities and measure results.
• Clear and constructive communication; runs effective sessions.

Responsibilities

• Set standards, run reviews and coach teams.
• Roll out and govern key account management framework across Regions.
• Support cross-sell and client growth by promoting services and coordinating with partners.
• Build client listening, recovery and retention programs; manage follow-ups on unhappy clients.
• Design the roadmap for client care integration with regions and business units during acquisitions.
• Track and report on take-up of account management, cross-sell pipeline and client feedback.

Skills

Client growth

Client experience

Key account management

Business development

Stakeholder influence

Strategy execution

Data-driven decisions

Communication

Account planning

Tools

CRM

Client reporting

Business intelligence tools

Job description

AAB is a leading professional services firm operating across the UK, Ireland, and the USA, with 1,000+ team members. The Client Growth & Integration Lead role focuses on retaining and growing client relationships, driving cross-sell opportunities, and ensuring smooth integration of acquisitions across Regions and Business Units.

You will influence senior leaders, manage key accounts, and design client care roadmaps.