Strategic Client Engagement Manager

Confidential; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Confidential is seeking an Engagement Manager to oversee the account strategy, client relationships, and commercial performance across assigned accounts. You will lead governance, monitor KPIs, manage risks, and drive value realization through cross-functional leadership in a complex environment.

A proactive, client-focused leader who can align business priorities with client objectives is essential. With 8+ years in consultancy, procurement, or supply chain leadership, you will optimize costs,

Qualifications

• 8+ years of experience in consulting, procurement, supply chain, or related leadership roles.
• Proven ability to manage commercial and financial performance with cost optimization.
• Strong understanding of procurement and outsourced service delivery environments.
• Business and financial acumen including budgeting, forecasting, and value realization.
• Ability to lead and influence cross-functional teams in complex environments.
• Excellent stakeholder management and client relationship skills.

Responsibilities

• Own and drive the account strategy and roadmap.
• Align business priorities with client objectives.
• Build and maintain strong client relationships.
• Monitor KPIs and service performance; lead governance meetings.
• Manage risks, issues, and escalations.
• Own account profitability and support contract negotiations and growth.

Skills

Stakeholder management

Cross-functional leadership

Communication

Relationship building

Value realization

KPI management

Job description

Confidential is seeking an Engagement Manager to oversee the account strategy, client relationships, and commercial performance across assigned accounts. You will lead governance, monitor KPIs, manage risks, and drive value realization through cross-functional leadership in a complex environment.

A proactive, client-focused leader who can align business priorities with client objectives is essential. With 8+ years in consultancy, procurement, or supply chain leadership, you will optimize costs,