Strategic Client Account Manager

SmartRecruiters, Inc.; Birmingham; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Adler & Allan is expanding and seeks a proactive Client Account Manager to own a portfolio of key strategic accounts. You will drive growth, develop tailored account plans and maintain strong client relationships across functions in a hands-on, commercial role.

You’ll partner with Sector Managers and Operations to ensure service quality, forecasting accuracy and contract compliance, while supporting renewals and negotiations.

Qualifications

• Experience in account management or client-facing commercial roles in B2B services.
• Strong relationship-building and communication skills.
• Ability to identify opportunities and translate customer needs into solutions.
• Solid commercial understanding, including pricing and contract fundamentals.
• Excellent planning and organisational skills.
• Proactive, solutions-driven mindset with ownership and accountability.
• Ability to collaborate effectively across teams.
• Confident communicator with stakeholders at all levels.

Responsibilities

• Managing a portfolio of key accounts to achieve revenue, margin and growth targets.
• Developing account plans aligned to sector strategy and identifying opportunities and risks.
• Building strong relationships with customer stakeholders across multiple functions.
• Acting as the main commercial contact for allocated clients.
• Creating and maintaining a healthy pipeline with accurate forecasting.
• Leading regular customer review meetings and ensuring agreed actions are delivered.
• Working with operational teams to ensure service quality and contract compliance.
• Supporting renewals, variations and commercial negotiations.
• Ensuring pricing accuracy, commercial compliance and correct invoicing.
• Managing aged debt and resolving billing queries.
• Feeding account insights into sector development plans.
• Contributing to tender responses and proposals.
• Work & contract winning

Skills

Account management

Relationship building

Communication skills

Opportunity identification

Pricing knowledge

CRM systems

Microsoft Office

UK driving licence

Right to Work in UK

Criminal Record Check

Tools

CRM software

MS Excel

Forecasting tools

Job description

Adler & Allan is expanding and seeks a proactive Client Account Manager to own a portfolio of key strategic accounts. You will drive growth, develop tailored account plans and maintain strong client relationships across functions in a hands-on, commercial role.

You’ll partner with Sector Managers and Operations to ensure service quality, forecasting accuracy and contract compliance, while supporting renewals and negotiations.