Client Engagement Manager

Confidential; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Confidential is seeking an Engagement Manager to oversee the account strategy, client relationships, and commercial performance across assigned accounts. You will lead governance, monitor KPIs, manage risks, and drive value realization through cross-functional leadership in a complex environment.

A proactive, client-focused leader who can align business priorities with client objectives is essential. With 8+ years in consultancy, procurement, or supply chain leadership, you will optimize costs,

Qualifications

• 8+ years of experience in consulting, procurement, supply chain, or related leadership roles.
• Proven ability to manage commercial and financial performance with cost optimization.
• Strong understanding of procurement and outsourced service delivery environments.
• Business and financial acumen including budgeting, forecasting, and value realization.
• Ability to lead and influence cross-functional teams in complex environments.
• Excellent stakeholder management and client relationship skills.

Responsibilities

• Own and drive the account strategy and roadmap.
• Align business priorities with client objectives.
• Build and maintain strong client relationships.
• Monitor KPIs and service performance; lead governance meetings.
• Manage risks, issues, and escalations.
• Own account profitability and support contract negotiations and growth.

Skills

Stakeholder management

Cross-functional leadership

Communication

Relationship building

Value realization

KPI management

Job description

The Engagement Manager is responsible for the overall account strategy, client relationship, and commercial performance of assigned accounts, ensuring delivery of agreed objectives and long-term value.

Responsibilities

Account Management

• Own and drive the account strategy and roadmap.
• Align business priorities with client objectives.
• Build and maintain strong client relationships.

Performance & Governance

• Monitor KPIs and service performance.
• Lead governance meetings and executive reviews.
• Manage risks, issues, and escalations.

Commercial Management

• Own account profitability and financial performance.
• Support contract negotiations and growth opportunities.
• Ensure delivery of expected business value.

Leadership

• Lead and develop Operations Managers.
• Drive alignment across teams and stakeholders.
• Resolve cross-functional challenges and escalations.

Requirements

• 8+ years of experience in consulting, procurement, supply chain, or related leadership roles.
• Proven experience managing commercial and financial performance, with a strong focus on cost optimization.
• Strong understanding of procurement and outsourced service delivery environments.
• Solid business and financial acumen, including KPI management, budgeting, forecasting, and value realization.
• Demonstrated ability to lead and influence cross-functional teams in complex environments.
• Excellent stakeholder management, communication, and relationship-building skills.
• Client-focused mindset with a strong commitment to delivering measurable business value.
• Results-driven, accountable, and proactive in driving outcomes.
• Collaborative, adaptable, and solution-oriented approach.