Impact-Driven Change & Service Improvement Specialist

NewDay Technology; Leeds; On-site; GBP 48,000 - 72,000; Full time

Job summary

NewDay Technology is seeking a Specialist, Change Demand & Service Improvement to join an evolving team that spans change demand, service improvement, problem management, IT and third‑party change. You will turn operational insight into clearly defined improvement activity and help coordinate remediation and governance.

Work involves supporting change approvals, assessing impact and risks, and driving actions through to completion.

Qualifications

• Strong analytical and problem‑solving skills, able to turn complex information into clear problems, recommendations and actions.
• Process‑driven with excellent attention to detail, especially around governance and controls.
• Experience contributing to change, service improvement, process improvement, problem management or operational improvement.
• Confident working across teams, challenging constructively and maintaining momentum.
• Able to learn quickly and adapt in evolving processes and ways of working.

Responsibilities

• Investigate and define service and operational issues using data to understand root causes and create clear problem statements.
• Coordinate improvement and remediation activity across NewDay and third parties to establish ownership and next steps.
• Support change demand and approvals by assessing impact, dependencies, risk and outcomes before progression.
• Strengthen processes and governance by identifying opportunities to simplify ways of working and improve controls.
• Track activity to completion using Jira/Jira Service Management to maintain visibility of actions and outcomes.

Skills

Analytical thinking

Problem solving

Attention to detail

Change/process improvement

Cross‑team collaboration

Independent learning/adaptability

Tools

Jira

Jira Service Management

Job description

NewDay Technology is seeking a Specialist, Change Demand & Service Improvement to join an evolving team that spans change demand, service improvement, problem management, IT and third‑party change. You will turn operational insight into clearly defined improvement activity and help coordinate remediation and governance.

Work involves supporting change approvals, assessing impact and risks, and driving actions through to completion.