Customer Operations Analytics & Reporting Specialist

NewDay Technology; Leeds; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

NewDay Technology is seeking a data-driven MI Analyst to support Customer Operations with insightful reporting and dashboards. You will translate performance data into clear recommendations for senior stakeholders and help shape how teams operate.

You will develop daily, weekly and monthly reports, analyze trends, and collaborate across the business to improve processes. Proficiency with Excel and a willingness to learn Power BI/SQL/Snowflake is important.

Qualifications

• Analytical mindset with interest in data and problem solving.
• Good numerical skills and ability to interpret data.
• Experience using Excel to analyse data.
• Ability to communicate clearly with stakeholders and build relationships.

Responsibilities

• Produce clear daily, weekly and monthly reporting to show performance and customer experience.
• Analyse data to identify trends, opportunities and improvement areas.
• Develop and improve reporting processes, tools and outputs.
• Work with various data sources and learn Power BI, SQL, Snowflake.

Skills

Analytical mindset

Numerical skills

Excel

Stakeholder communication

Data visualization

Tools

Power BI

SQL

Snowflake

Job description

NewDay Technology is seeking a data-driven MI Analyst to support Customer Operations with insightful reporting and dashboards. You will translate performance data into clear recommendations for senior stakeholders and help shape how teams operate.

You will develop daily, weekly and monthly reports, analyze trends, and collaborate across the business to improve processes. Proficiency with Excel and a willingness to learn Power BI/SQL/Snowflake is important.