Strategic Change & Service Improvement Specialist

NewDay Cards Limited; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

NewDay Cards Limited is seeking a Specialist, Change Demand & Service Improvement to transform how we identify problems, manage change and deliver improvements across teams in the UK. You’ll turn operational insights into clearly defined improvement activity and coordinate remediation through approvals and actions.

Working with Jira/Jira Service Management, you’ll help shape governance, controls and scalable processes as the function grows, while collaborating with colleagues and third parties

Qualifications

• Strong analytical and problem-solving skills.
• Process-driven with strong attention to detail.
• Experience in change, service or process improvement.
• Collaborative and able to challenge constructively across teams.
• Able to learn quickly in evolving environments.

Responsibilities

• Investigate and define service and operational issues, using data to understand root causes.
• Coordinate improvement and remediation activity across NewDay and third parties.
• Support change demand and approvals, assess impact and risk before progression.
• Strengthen governance and controls by identifying opportunities to simplify ways of working.
• Track activity using Jira and Jira Service Management to maintain visibility of actions, risks, decisions and outcomes.

Skills

Analytical skills

Attention to detail

Process improvement

Cross-functional collaboration

Adaptability

Tools

Jira

Jira Service Management

Job description

NewDay Cards Limited is seeking a Specialist, Change Demand & Service Improvement to transform how we identify problems, manage change and deliver improvements across teams in the UK. You’ll turn operational insights into clearly defined improvement activity and coordinate remediation through approvals and actions.

Working with Jira/Jira Service Management, you’ll help shape governance, controls and scalable processes as the function grows, while collaborating with colleagues and third parties