Strategic Change Leader - Hybrid/Remote Impact

Financial Ombudsman Service; Greater London; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

25 days holiday entitlement (plus buy)

Private medical insurance

Income protection

Critical illness cover

Life assurance

Technology scheme

Dental cover

Travel insurance

Gym membership discounts

On-site wellness centre London

Job summary

Financial Ombudsman Service is seeking a Business Change Lead to drive end-to-end transformation across people, processes and technology. You will lead initiatives from concept to implementation, collaborating with stakeholders to deliver lasting benefits and improved customer journeys.

Based in London with a hybrid work model, this role reports to the Head of Change and Continuous Improvement and offers strong career development opportunities in a dynamic team.

Qualifications

• Proven track record delivering transformation projects, including technology-focused work.
• Evidence-based change in complex portfolios with best-practice methods.
• Strong stakeholder management and ability to influence cross-functional teams.
• Experience reporting to Programme and Project Boards.

Responsibilities

• Identify and lead change opportunities across the organisation to improve customer and colleague experience.
• Shape and deliver end-to-end transformation initiatives using data to justify benefits.
• Provide leadership and governance, manage risks and dependencies, track benefits.

Skills

Transformation projects

Technology projects

Stakeholder management

Influencing

Programme governance

Job description

Financial Ombudsman Service is seeking a Business Change Lead to drive end-to-end transformation across people, processes and technology. You will lead initiatives from concept to implementation, collaborating with stakeholders to deliver lasting benefits and improved customer journeys.

Based in London with a hybrid work model, this role reports to the Head of Change and Continuous Improvement and offers strong career development opportunities in a dynamic team.