Strategic Accounts Customer Success Leader

UK - Rackspace Ltd.; England; Vor Ort; GBP 96.000 - 128.000; Vollzeit

Zusammenfassung

Rackspace Technology is seeking a Customer Success Manager for strategic accounts to own relationships with a dedicated portfolio of customers and to build strategic partnerships through proactive, personable engagement. Success requires commercial acumen, ITIL service-delivery experience, and the ability to align six-month, one-year and two-year plans with customer outcomes.

You will drive retention, negotiate resolutions, and coordinate across departments to deliver value with fanatical

Qualifikationen

• Experience applying industry best practices (ITIL) to customer requirements.
• Ability to communicate technical information to a variety of stakeholders.
• Excellent networking skills to engage C-level leaders.
• Proactive in creating strategic 6 month, 1 year and 2 year plans.
• Strong leadership and project management abilities.

Aufgaben

• Provides strategic leadership for pre- and post-sales services and support, and long-term planning for customers.
• Manages customer retention and growth plans, and discusses credit claims as needed.
• Analyzes processes to identify service delivery improvements and value for clients.
• Develops service delivery procedures for efficient operations.
• Liaises between departments to resolve status, production, delivery and billing inquiries.
• Resolves issues creatively and practically while delivering high-quality client service.
• Develops responses to ensure timely and accurate client service delivery.

Kenntnisse

Relationship building

Negotiation skills

Strategic account mgmt

ITIL knowledge

Cross-functional leadership

Industry IT knowledge

Jobbeschreibung

Rackspace Technology is seeking a Customer Success Manager for strategic accounts to own relationships with a dedicated portfolio of customers and to build strategic partnerships through proactive, personable engagement. Success requires commercial acumen, ITIL service-delivery experience, and the ability to align six-month, one-year and two-year plans with customer outcomes.

You will drive retention, negotiate resolutions, and coordinate across departments to deliver value with fanatical