Revenue-Focused Customer Success Manager

Proact IT (UK) Ltd; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Commission plan

Structured onboarding and development

Job summary

Proact IT (UK) Ltd in London is seeking a Customer Success Manager to enhance client experience and drive revenue across the existing base. You will work with Account Managers, acting as an overlay resource to position value-added solutions, manage engagements and lead targeted initiatives.

The CSM focuses on delivering Professional Services, Proact Support Services and Packaged Assessments, with emphasis on Modern Work, Security and Digital Transformation, while supporting Account Managers who

Qualifications

• 2–3 years of experience in sales, sales support, or customer service in B2B.
• Proven ability to hit defined targets and measure performance with metrics.
• Confident, proactive outreach and resilience when facing objections.
• Strong verbal and written communication with ability to build relationships.
• Organised, capable of handling multiple customers and priorities.

Responsibilities

• Serve as the primary advocate for assigned customers and understand their objectives.
• Build and maintain relationships with stakeholders at all levels.
• Act as the voice of the customer and provide actionable feedback.
• Identify and sell adjacent offerings across the customer base.
• Drive lifecycle initiatives such as upgrades and modern solutions.
• Facilitate renewals and prevent churn with proactive communications.
• Collaborate with internal teams to create tailored Statements of Work and proposals.
• Run outbound activity via phone, email, and Teams to qualify and book meetings.
• Maintain accurate CRM records for pipeline visibility.

Skills

Sales Experience

Target-driven

CRM Proficiency

Relationship Building

Communication Skills

Time Management

Tools

CRM software

Job description

Proact IT (UK) Ltd in London is seeking a Customer Success Manager to enhance client experience and drive revenue across the existing base. You will work with Account Managers, acting as an overlay resource to position value-added solutions, manage engagements and lead targeted initiatives.

The CSM focuses on delivering Professional Services, Proact Support Services and Packaged Assessments, with emphasis on Modern Work, Security and Digital Transformation, while supporting Account Managers who