Strategic Account Success Manager

Seequent; Reading; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Volunteer day

Employee share purchase plan

Job summary

Seequent is seeking an Account Success Manager in the Reading, UK area to transform customers from sales into long-term success. The role focuses on expanding usage, optimizing user adoption, and delivering value across Seequent solutions.

You will collaborate with the Bentley Account Manager and broader account team to align on customer needs, interactions, and outcomes. This role emphasizes strong communication, relationship building, and the ability to navigate across technical and

Qualifications

• 5+ years in SAAS industry; civil and environmental sector experience.
• Ability to build a strong, strategic understanding of Seequent’s solution portfolio.
• Customer-centric mindset with proven experience driving customer outcomes.
• Highly developed communication with influencing skills for stakeholders at all levels.
• Strong problem-solving capability to anticipate issues and provide solutions.

Responsibilities

• Drive value and growth: identify opportunities to increase adoption and value with Seequent solutions.
• Customer advocacy and influence within Seequent to shape product usage and onboarding approaches.
• Build and sustain relationships with customers and cross-functional teams to drive retention and growth.
• Coordinate onboarding and training; organize technical experts for delivery and measure value.
• Monitor customer health scores and KPIs to identify risks and opportunities.

Skills

5+ years SAAS

Customer-centric

Executive communication

Stakeholder engagement

Problem solving

Job description

Seequent is seeking an Account Success Manager in the Reading, UK area to transform customers from sales into long-term success. The role focuses on expanding usage, optimizing user adoption, and delivering value across Seequent solutions.

You will collaborate with the Bentley Account Manager and broader account team to align on customer needs, interactions, and outcomes. This role emphasizes strong communication, relationship building, and the ability to navigate across technical and