Strategic Customer Success Manager – B2B SaaS

Acuro Associates Ltd; Reading; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working environment

Job summary

Acuro Associates Ltd is seeking an Account Manager- B2B Software to manage a portfolio of existing customers in a SaaS platform. You will become their trusted adviser, understand goals, maximise platform adoption and ensure measurable value from their investment.

The role emphasizes relationship building and consultative commercial conversations, with growth of recurring revenue through renewals and upsell. Hybrid working in Reading supports a flexible work model.

Qualifications

• Experience in B2B SaaS account management.
• Proven ability to grow ARR through renewals and upsell.
• Hybrid/Reading-based role with customer-centric focus.

Responsibilities

• Manage and develop relationships with existing customers.
• Conduct regular account reviews focused on usage and value.
• Identify opportunities for additional services and platform enhancements.
• Protect and grow recurring revenue through customer engagement and retention.
• Collaborate with Product, Engineering and Commercial teams to incorporate feedback.
• Support renewals and business reviews both remotely and in person.

Skills

Account management

Customer success

SaaS

Relationship building

Job description

Acuro Associates Ltd is seeking an Account Manager- B2B Software to manage a portfolio of existing customers in a SaaS platform. You will become their trusted adviser, understand goals, maximise platform adoption and ensure measurable value from their investment.

The role emphasizes relationship building and consultative commercial conversations, with growth of recurring revenue through renewals and upsell. Hybrid working in Reading supports a flexible work model.