Strategic Enterprise Customer Success Executive

UL Solutions; Basingstoke; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Private healthcare

Annual leave + ULS University learning

Job summary

UL Solutions in the UK seeks a Customer Success Executive to partner with senior leaders across enterprise accounts, serving as a strategic advisor for adoption, retention, and growth. The role is hybrid, based in Basingstoke, with regular onsite collaboration with customers and internal stakeholders.

You will build ROI models, lead executive engagements, and drive net revenue retention above 110% while coordinating with Sales, Product, and Support to align on long-term business transformation.

Qualifications

• Bachelor's degree in business, finance, or related field.
• Proficient in MS Office and CRM software (Salesforce).
• 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR).
• Demonstrated ability to build and defend financial ROI models with executive audiences.

Responsibilities

• Service a portfolio of 10-30 strategic accounts with adoption, renewal, and expansion outcomes.
• Builds ROI models using customer data and defends them in executive forums.
• Lead quarterly value reviews and develop three-year roadmaps aligned to business transformation.

Skills

Customer Success

Executive engagement

ROI modeling

Analytical skills

Planhat

Gainsight

MS Office

Salesforce

Education

Bachelor's degree

Tools

Planhat

Gainsight

Salesforce

Job description

UL Solutions in the UK seeks a Customer Success Executive to partner with senior leaders across enterprise accounts, serving as a strategic advisor for adoption, retention, and growth. The role is hybrid, based in Basingstoke, with regular onsite collaboration with customers and internal stakeholders.

You will build ROI models, lead executive engagements, and drive net revenue retention above 110% while coordinating with Sales, Product, and Support to align on long-term business transformation.