Strategic Account Specialist

Rexnord; Bedford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global manufacturing leader is seeking a Strategic Account Specialist in Bedford, England. The role involves managing key customer accounts, driving fulfillment practices, and enhancing relationships between various departments. Candidates should have at least 5 years of relevant experience and strong technical skills in CRM software. The role offers an opportunity to contribute to continuous improvement and customer satisfaction in a dynamic environment. This position is full-time, with competitive compensation and benefits.

Qualifications

• Bachelor’s degree and at least 5 years of business-related experience required.
• Previous Customer Service or Sales experience in a manufacturing or technical industry is beneficial.
• Proficiency in software skills, Windows, Microsoft applications, and CRM tools necessary.

Responsibilities

• Drive process fulfillment practices for Customer Scorecard improvement.
• Develop account health dashboard and report overall customer health monthly.
• Deliver timely solutions to customers by proposing product and service changes.

Job description

Position Summary

Strategic Account Specialist role is aligned under Customer Care and assigns managerial responsibility to an A1 tier customer or customer base designed to enhance and promote Differentiated Services & Overserve modeling. The primary function of a Strategic Account Specialist is to provide managerial oversight and relationship management that drives “Best In Class” performance to our most important and influential customers. As a Strategic Account Specialist you will foster strong relationships with Sales, Planning, Operations, Pricing, Customer Care, Engineering and a variety of other groups within Regal Rexnord. The ability to influence without having direct responsibility is a critical characteristic for success in this role along with a dynamic sense of VOC (Voice of Customer) & VOB (Voice of Business) that drives situational awareness between the two, both internally to Regal Rexnord and externally to the customer.

Responsibilities

• Fulfillment Request Management
  • Drive process fulfillment practices that facilitate and result in Customer Scorecard improvement organically within the RegalRexnord product portfolio aligned with supported customer needs
  • Proactively engage customer by providing meaningful status updates relative to cycle fulfillment
  • Engage internal business partners, as necessary, to drive fulfillment awareness relative to cycle fulfillment milestones
  • Initiate awareness and facilitate escalation matrix deliverables in accordance with missed milestones
• Data & Reporting
  • Develop and maintain account health dashboard derived from meaningful data elements that speak to an “Effortless Customer Journey”
  • Report overall customer health to Customer Care Management and Sales on a monthly cadence
  • Schedule MBR’s (Monthly Business Reviews), with customer and Sales, to report on data & dashboard while driving a relationship building environment
  • Work with Sales and Product teams to help grow Regal Rexnord’s product portfolio consistent with identified needs of the customer
• Growing Company & Product Value
  • Deliver timely solutions to customers issues by proposing product and service changes or creating procedures for resolution
  • Identify specific market trends and level of customer knowledge to strengthen partnerships and achieve long‑term customer loyalty
  • Embraces industry practices and utilize appropriate business tools to drive results
• Metric Deliverables (KPI’s & SLA’s) within assigned customer base
  • CES (Customer Effort Survey) - Internal RRX
  • Customer Scorecard Improvement – External Customer, aligned to how they score us, and can include but not limited to:
    • Ontime Delivery % - OTD
      • Promise%
      • Required%
    • Past Due Aging
      • Lines
      • Dollars
      • # Times Re-promised
    • Quality - DPPM
    • Lead Time Performance Historical & Versus Want Date
    • Absolute Fill Rate (% of full order fulfillment vs. partial)
    • Pricing Accuracy
    • Invoicing Accuracy
• Collaborates with Sales, Planning, Operations, Pricing, Customer Care, Engineering etc.
• Follows SAS SOP’s that drives a consistency approach to the SAS program
• Drive end of month/quarter revenue goals
• Establishes fulfillment prioritization commiserate with Quad 1 products
• Provides Customer Service management feedback on program needs, training and development
• Drives change within the program by establishing or contributing to #CI and Kaizen events where applicable
• Attends Sales quarterly meetings

Education, Experience & Skills Required

• Bachelor’s degree and at least 5 years of business‑related experience required
• Degree in Industrial Technologies, Mechanical Engineering, Industrial Distribution or other technical‑based degree preferred
• Previous Customer Service or Sales experience in a manufacturing or technical industry is beneficial
• Solid communication and soft skills are required
• Strong technical and mechanical aptitude with ability to work in a team environment required
• Above average interpersonal and influence capabilities with a focus on time management required
• Proficiency software skills, Windows operating systems, Microsoft applications/spreadsheets, customer relationship management and various data reporting tools necessary
• Experience in manufacturing, terminology and continuous improvement helpful, knowledge about Regal Rexnord products a plus
• Experience with Oracle &/or SAP (or other ERP systems) preferred
• Understanding of CRM system, preferably Salesforce, preferred
• Experience navigating and utilizing corporate websites & eCommerce platforms required
• Exhibits a passion to win and relentless pursuit of success a must
• Team oriented with the ability to influence & organize others
• Consistently demonstrated patience and approachability with customer and other team members
• Demonstrates ability to work & motivate in a highly dynamic team and fast‑paced environment with continuous challenges
• Consistently demonstrates situational adaptability and resourcefulness leadership
• Leads by example in demonstrating Regal Rexnord core values.
• Superior and consistent communication/interpersonal & organizational skills

Leadership Competency

• Customer Focus – Building strong customer relationships and delivering customer‑centric solutions.
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Manages Conflict – Handling conflict situations effectively, with a minimum of noise.
• Communicates Effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.