Strategic Account & Operations Manager – Service Excellence

Securitas UK; Glasgow; On-site; GBP 42,000 - 60,000; Full time

Job summary

Securitas UK in Glasgow is seeking an Account Manager to lead a large operational team and ensure top-notch service delivery across the account and client sites across the UK as needed. You’ll lead Site Managers and frontline colleagues, build trusted customer relationships, drive performance and continuous improvement, and develop account plans to meet objectives and growth opportunities.

The role requires a proactive leader with budgeting, risk and compliance awareness, and the ability to

Qualifications

• Minimum of 3 years' management experience.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness with experience managing budgets and performance metrics.
• Experience of driving employee engagement, development and retention.

Responsibilities

• Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues.
• Build trusted relationships with customers and stakeholders, acting as the key point of contact for operational and account matters.
• Drive service excellence, operational performance and continuous improvement across the portfolio.
• Develop account plans that support customer needs, business objectives and future growth opportunities.
• Ensure contractual KPIs, service levels and business objectives are consistently achieved.
• Create a culture of engagement, accountability, development and high performance.
• Support workforce planning, succession planning and capability development across the account.
• Manage budgets, resources and operational efficiency to deliver strong commercial performance.
• Identify opportunities to enhance customer experience, improve services and add value to the account.
• Lead risk, compliance and assurance activities to maintain safe, effective and compliant operations.
• Support operational change and improvement initiatives across the portfolio.
• Work collaboratively with internal teams to share best practice and contribute to wider business success.

Skills

Team leadership

Stakeholder mgmt

Budget mgmt

Change & improvement

Communication

Job description

Securitas UK in Glasgow is seeking an Account Manager to lead a large operational team and ensure top-notch service delivery across the account and client sites across the UK as needed. You’ll lead Site Managers and frontline colleagues, build trusted customer relationships, drive performance and continuous improvement, and develop account plans to meet objectives and growth opportunities.

The role requires a proactive leader with budgeting, risk and compliance awareness, and the ability to