Account Manager (SC Clearance)

Securitas; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Health and wellbeing support

Pension resources

Life assurance

Job summary

Securitas is seeking an Account Manager in Glasgow to lead a large operational team, ensuring exceptional service across various client sites. You will manage Site Managers and frontline colleagues while building strong relationships with customers.

This role offers the opportunity to drive operational performance, manage budgets, and develop account plans. Ideal candidates will have experience in service delivery and stakeholder management, along with a proactive approach to continuous

Qualifications

• Minimum of 3 years' management experience required.
• Proven track record of operational excellence.
• Ability to influence and communicate effectively at all levels.

Responsibilities

• Lead and develop Site Managers and frontline colleagues.
• Drive service excellence and operational performance.
• Manage budgets and resources to achieve commercial performance.
• Develop account plans supporting customer needs.

Skills

Operational management

Stakeholder management

Budget management

Customer relationship management

Communication skills

Employee engagement

Job description

What you'll be doing

As an Account Manager, you'll be responsible for leading a large operational team and ensuring exceptional service delivery across the account, other client sites within the portfolio, and occasional locations across the wider UK as business needs require.

• Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues.
• Build trusted relationships with customers and stakeholders, acting as the key point of contact for operational and account matters.
• Drive service excellence, operational performance and continuous improvement across the portfolio.
• Develop account plans that support customer needs, business objectives and future growth opportunities.
• Ensure contractual KPIs, service levels and business objectives are consistently achieved.
• Create a culture of engagement, accountability, development and high performance.
• Support workforce planning, succession planning and capability development across the account.
• Manage budgets, resources and operational efficiency to deliver strong commercial performance.
• Identify opportunities to enhance customer experience, improve services and add value to the account.
• Lead risk, compliance and assurance activities to maintain safe, effective and compliant operations.
• Support operational change and improvement initiatives across the portfolio.
• Work collaboratively with internal teams to share best practice and contribute to wider business success.

What you'll bring

• Experience managing large operational teams within a service-led environment.
• A track record of delivering operational excellence and customer satisfaction.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness with experience managing budgets and performance metrics.
• Experience of driving employee engagement, development and retention.
• Knowledges of planning, forecasting and organisational capabilities.
• The ability to influence and communicate effectively at all levels.
• A proactive and solutions-focused mindset.

Essential Requirements

• Minimum of 3 years' management experience.
• Full UK driving licence.
• Ability to obtain SC Clearance to operate on clients sites.
• Experience managing customer relationships and service delivery.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Knowledge of budget management and P&L accountability.

Company Culture

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do.

We believe in making a clear promise to our people:

• Opportunity - Seeing potential in every person
• People - Putting people at the heart of what we do
• Purpose - Making your world a safer place

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Benefits

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).