Account Manager (Sc Clearance)

Securitas UK; Glasgow; On-site; GBP 42,000 - 60,000; Full time

Job summary

Securitas UK in Glasgow is seeking an Account Manager to lead a large operational team and ensure top-notch service delivery across the account and client sites across the UK as needed. You’ll lead Site Managers and frontline colleagues, build trusted customer relationships, drive performance and continuous improvement, and develop account plans to meet objectives and growth opportunities.

The role requires a proactive leader with budgeting, risk and compliance awareness, and the ability to

Qualifications

• Minimum of 3 years' management experience.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness with experience managing budgets and performance metrics.
• Experience of driving employee engagement, development and retention.

Responsibilities

• Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues.
• Build trusted relationships with customers and stakeholders, acting as the key point of contact for operational and account matters.
• Drive service excellence, operational performance and continuous improvement across the portfolio.
• Develop account plans that support customer needs, business objectives and future growth opportunities.
• Ensure contractual KPIs, service levels and business objectives are consistently achieved.
• Create a culture of engagement, accountability, development and high performance.
• Support workforce planning, succession planning and capability development across the account.
• Manage budgets, resources and operational efficiency to deliver strong commercial performance.
• Identify opportunities to enhance customer experience, improve services and add value to the account.
• Lead risk, compliance and assurance activities to maintain safe, effective and compliant operations.
• Support operational change and improvement initiatives across the portfolio.
• Work collaboratively with internal teams to share best practice and contribute to wider business success.

Skills

Team leadership

Stakeholder mgmt

Budget mgmt

Change & improvement

Communication

Job description

Job Description

What you'll be doing...

As an Account Manager, you'll be responsible for leading a large operational team and ensuring exceptional service delivery across the account, other client sites within the portfolio, and occasional locations across the wider UK as business needs require.

You’ll:

• Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues.
• Build trusted relationships with customers and stakeholders, acting as the key point of contact for operational and account matters.
• Drive service excellence, operational performance and continuous improvement across the portfolio.
• Develop account plans that support customer needs, business objectives and future growth opportunities.
• Ensure contractual KPIs, service levels and business objectives are consistently achieved.
• Create a culture of engagement, accountability, development and high performance.
• Support workforce planning, succession planning and capability development across the account.
• Manage budgets, resources and operational efficiency to deliver strong commercial performance.
• Identify opportunities to enhance customer experience, improve services and add value to the account.
• Lead risk, compliance and assurance activities to maintain safe, effective and compliant operations.
• Support operational change and improvement initiatives across the portfolio.
• Work collaboratively with internal teams to share best practice and contribute to wider business success.

Please Note: This is not the full list of responsibilities for the role, but give a good picture of what you will be doing in the day to day.

Qualifications

• Experience managing large operational teams within a service-led environment.
• A track record of delivering operational excellence and customer satisfaction.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness with experience managing budgets and performance metrics.
• Experience of driving employee engagement, development and retention.
• Knowledges of planning, forecasting and organisational capabilities.
• The ability to influence and communicate effectively at all levels.
• A proactive and solutions-focused mindset.

Essential Requirements

• Minimum of 3 years' management experience.
• Full UK driving licence.
• Ability to obtain SC Clearance to operate on clients sites.
• Experience managing customer relationships and service delivery.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Knowledge of budget management and P&L accountability.

Additional Information

See a different world with Securitas UK

Ready to make a difference?

You're one step closer to joining over 322,000 colleagues worldwide who help make your world a safer place every day.

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do. We believe in making a clear promise to our people:

• Opportunity – Seeing potential in every person
• People – Putting people at the heart of what we do
• Purpose – Making your world a safer place

So what happens next?

Our Talent Team reviews every application carefully and is here to support you throughout the process. Whatever the outcome, you'll always hear back from us.

Creating spaces for you to belong

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Ready to see a rewarding world?

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

Keen to take the next step...

Join a team that values your contribution, supports your growth and helps you build a rewarding career.