SOC Team Lead - Operations & Service Excellence

Securitas; Cheshunt; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Health and wellbeing support

Pension and financial wellbeing

Life assurance

EV Schemes

Job summary

Securitas UK is seeking an experienced SOC Supervisor to oversee the day-to-day operations of our Security Operations Centre, including ARC, Communications and Dispatch, and to drive performance and service excellence. You will lead a team of customer service operators, manage recruitment and onboarding, monitor KPIs, and develop staff in a fast-paced, high-profile environment.

Strong English communication and a valid SIA license are required.

Qualifications

• A valid SIA licence is required.
• CCTV licence is required.
• Managerial experience in SOC/Data Centre environments is preferred.
• SOC/Data Centre experience is desirable.
• Reliable and trustworthy with a 5-year checkable history in the UK.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Lead and manage a team of customer service operators, fostering a culture of excellence.
• Maintain comprehensive operational knowledge of all SOC functions, especially ARC, Communications and Dispatch.
• Be accountable for KPIs and ensure high performance and service levels.
• Be the first point of escalation for internal and external customer complaints and provide responses.
• Support management with evidence-based reporting and identify barriers to excellence.

Skills

SIA licence

CCTV licence

Managerial experience

SOC/Data Centre experience

Team player

Strong communication skills in English

Job description

Securitas UK is seeking an experienced SOC Supervisor to oversee the day-to-day operations of our Security Operations Centre, including ARC, Communications and Dispatch, and to drive performance and service excellence. You will lead a team of customer service operators, manage recruitment and onboarding, monitor KPIs, and develop staff in a fast-paced, high-profile environment.

Strong English communication and a valid SIA license are required.