Strategic Account Manager, Localisation & Growth

VSI; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension scheme

Flexible hybrid working

Working Elsewhere allowance

Learning and development support

International, collaborative culture

Career growth opportunities

Job summary

VSI is seeking an Account Manager in London to grow and retain strategic client accounts by aligning client goals with VSI's localisation services. You will build strong relationships while ensuring excellent service delivery and commercial success.

As a key contact for assigned accounts, you will identify growth opportunities, support operational excellence and drive strategic initiatives across our global network.

Qualifications

• 3-5+ years' experience in account management, client services or commercial roles.
• Strong understanding of forecasting, profitability and revenue growth.
• Experience using CRM systems and maintaining accurate account and pipeline information.

Responsibilities

• Build and maintain strong relationships with strategic clients to support long-term retention and satisfaction.
• Develop and deliver account plans aligned with client objectives and VSI business goals.
• Identify and drive cross-sell and upsell opportunities across VSI services.
• Act as the main escalation point for client issues, ensuring timely resolution and effective communication.
• Lead regular client meetings, business reviews and performance discussions.
• Manage internal communications and coordinate stakeholders across VSI studios to support client success.
• Partner with Technology and Development teams to implement tools and workflow improvements.
• Achieve revenue and gross margin targets across your assigned accounts.
• Prepare competitive quotations, pricing proposals and commercial recommendations.
• Support RFPs, RFIs and client rate-card reviews.
• Maintain accurate CRM pipelines, opportunities and forecasts.

Skills

Account management

Client services

Stakeholder management

Communication

Negotiation

Tools

Pipedrive CRM

Salesforce

HubSpot

Job description

VSI is seeking an Account Manager in London to grow and retain strategic client accounts by aligning client goals with VSI's localisation services. You will build strong relationships while ensuring excellent service delivery and commercial success.

As a key contact for assigned accounts, you will identify growth opportunities, support operational excellence and drive strategic initiatives across our global network.