Hybrid Localisation Account Manager | Growth & Retention

Voice & Script International; Greater London; Hybrid; GBP 50,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Flexible hybrid working

Working Elsewhere allowance

Learning and development

International environment

Career growth opportunities

Job summary

Voice & Script International (VSI) is seeking an Account Manager in London to grow and retain strategic client accounts, aligning client goals with VSI's localisation services and delivering outstanding service. You will build long-term client relationships, lead cross-functional teams, identify growth opportunities and ensure profitable performance across your accounts.

This hybrid role offers flexibility and a global, collaborative environment.

Qualifications

• 3-5+ years in account management or a related role.
• Strong forecast, profitability and revenue growth understanding.
• Experience using CRM systems and maintaining pipeline information.
• Excellent communication and stakeholder management.
• Strong analytical and reporting skills with high attention to detail.
• Proven ability to manage multiple stakeholders in a fast-paced environment.
• Strong relationship-building, negotiation and problem-solving skills.
• Commercial awareness and a results-focused approach.
• Collaborative mindset with the ability to work across teams.
• Proactive and strategic thinking with risk management.
• Adaptability and resilience in a changing environment.

Responsibilities

• Build and maintain strong relationships with strategic clients for long-term retention.
• Develop and deliver account plans aligned with client objectives and VSI goals.
• Identify and drive cross-sell and upsell opportunities across VSI services.
• Act as the main escalation point for client issues with timely resolution.
• Lead regular client meetings, business reviews and performance discussions.
• Coordinate stakeholders across VSI studios to support client success.
• Partner with Technology and Development teams to implement tools and workflows.
• Achieve revenue and gross margin targets across assigned accounts.
• Prepare competitive quotations, pricing proposals and commercial recommendations.
• Support RFPs, RFIs and client rate-card reviews.
• Maintain accurate sales pipelines, opportunities and forecasts in CRM.

Skills

Account management

CRM systems

Forecasting

Stakeholder management

Communication

Negotiation

Analytical skills

Team collaboration

Tools

Pipedrive

Salesforce

HubSpot

Job description

Voice & Script International (VSI) is seeking an Account Manager in London to grow and retain strategic client accounts, aligning client goals with VSI's localisation services and delivering outstanding service. You will build long-term client relationships, lead cross-functional teams, identify growth opportunities and ensure profitable performance across your accounts.

This hybrid role offers flexibility and a global, collaborative environment.