Localisation Account Manager

VSI; Greater London; In loco; GBP 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

VSI in London is seeking an Account Manager with 3-5+ years of experience to grow and retain strategic client accounts. You will align client goals with VSI’s localisation services, acting as the main contact and driving satisfaction, revenue and growth.

You will work with clients, internal teams and vendors, leading meetings and reviews, managing expectations and delivering exceptional service throughout the partnership.

Competenze

• 3-5+ years in account management or client services.
• Strong forecasting, profitability and revenue growth understanding.
• Experience using CRM systems and keeping pipeline updated.

Mansioni

• Build and maintain relationships with strategic clients.
• Develop and deliver account plans aligned with client objectives.
• Identify cross-sell and upsell opportunities across VSI services.
• Lead client meetings, business reviews and performance discussions.
• Coordinate with internal teams to ensure service delivery.
• Maintain accurate CRM records and pipelines.
• Provide regular updates on account performance and growth opportunities.

Conoscenze

Account management

Client services

Commercial forecasting

Stakeholder management

Sales pipeline

Communication

Strumenti

Pipedrive

CRM systems

Descrizione del lavoro

Department Account Management Key role details Location: London, UK Contract type: Permanent Career level or required experience: 3-5+ years' experience in account management, client services or commercial roles

The role As an Account Manager, you will play a key role in growing and retaining strategic client accounts by aligning client goals with VSI's localisation services. You will build strong, long-term relationships with clients while ensuring excellent service delivery, commercial success and a positive client experience throughout the partnership. Working closely with clients, internal teams and external vendors, you will act as the main point of contact for assigned accounts. You will help identify growth opportunities, support operational excellence and contribute to strategic initiatives that strengthen client relationships and drive business performance.

What You Will Do

• Build and maintain strong relationships with strategic clients to support long-term retention and satisfaction.
• Develop and deliver account plans aligned with client objectives and VSI business goals.
• Identify and drive cross-sell and upsell opportunities across VSI services.
• Act as the main escalation point for client issues, ensuring timely resolution and effective communication.
• Lead regular client meetings, business reviews and performance discussions.
• Manage internal communications and coordinate stakeholders across VSI studios to support client success.
• Partner with Technology and Development teams to implement tools and workflow improvements.
• Achieve revenue and gross margin targets across your assigned accounts.
• Prepare competitive quotations, pricing proposals and commercial recommendations.
• Support Requests for Proposal (RFPs), Requests for Information (RFIs) and client rate-card reviews.
• Maintain accurate sales pipelines, opportunities and forecasts within customer relationship management (CRM) systems.
• Collaborate with Project Management, Finance and Vendor Management teams to ensure effective service delivery.
• Coordinate with suppliers and negotiate cost-effective rates while maintaining quality standards.
• Monitor service level agreement (SLA) performance and support account reporting activities.
• Keep CRM and Pipedrive records accurate and up to date.
• Provide regular updates on account performance, risks and growth opportunities.
• Analyse account data, trends and performance metrics to support strategic decision-making.
• Stay informed about localisation industry developments, competitor activity and evolving client needs.

What We Are Looking For

• 3-5+ years' experience in account management, client services or a commercial role.
• Strong understanding of commercial forecasting, profitability and revenue growth.
• Experience using CRM systems and maintaining accurate account and pipeline information.
• Excellent communication, presentation and stakeholder management skills.
• Strong analytical and reporting skills with a high level of attention to detail.
• Proven abil