Strategic Account Manager I (Remote, UK)

Lightcast; Moffat; Remote; GBP 36,000 - 52,000; Full time

Job summary

Lightcast is seeking an Account Manager I (Remote, UK) to build and maintain strong customer relationships, drive adoption, renewal health, and growth across SaaS offerings. You will lead strategic conversations, develop success plans, and collaborate with internal teams to prove value and ROI for customers in the UK.

The role focuses on proactive engagement, multi-level stakeholder management, and maintaining renewal velocity while identifying cross-sell opportunities within a fast-paced,

Qualifications

• 2+ years in customer success, account mgmt, consultative sales, or related role.
• Experience in SaaS/tech/data/subscription environments.
• Experience managing full customer lifecycle: adoption, health, renewals, expansion.
• Ownership of renewals: value confirmation, pricing, negotiation, closing.
• Experience conducting business assessments and developing success plans.
• Strong consultative, relationship-building, negotiation, and value storytelling.
• Ability to uncover needs and influence stakeholders at multiple levels.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities with high customer activity.
• Proficiency with Google Workspace, Excel, PowerPoint, CRM, CS tools.
• Continuous learner focused on mutually beneficial outcomes.

Responsibilities

• Build trusted customer relationships through proactive engagement and understanding goals.
• Serve as strategic advisor by conducting business assessments and recommending solutions.
• Engage stakeholders at multiple levels to identify risks and opportunities.
• Develop and manage customer success plans with clear goals and milestones.
• Monitor product adoption, account health, and progress toward outcomes.
• Address risks and barriers to adoption, value realization, or renewal.
• Demonstrate ROI through value storytelling and business reviews.
• Coordinate onboarding and accelerate time-to-value with internal teams.
• Own renewal lifecycle, including pricing discussions, negotiation, and closing.
• Identify cross-sell and upsell opportunities by matching needs to solutions.
• Navigate budgets and purchasing processes balancing customer and company goals.
• Maintain account plans, renewal forecasts, and documentation.
• Collaborate with Sales, Product, Support, Services to deliver seamless experience.

Skills

Customer Success

Account Management

Relationship Building

Negotiation

Value storytelling

Cross-sell & upsell

Tools

Google Workspace

Excel

PowerPoint

CRM platforms

Customer success tools

Job description

Lightcast is seeking an Account Manager I (Remote, UK) to build and maintain strong customer relationships, drive adoption, renewal health, and growth across SaaS offerings. You will lead strategic conversations, develop success plans, and collaborate with internal teams to prove value and ROI for customers in the UK.

The role focuses on proactive engagement, multi-level stakeholder management, and maintaining renewal velocity while identifying cross-sell opportunities within a fast-paced,