Account Manager I (Remote, Uk) - 1080

Lightcast; Moffat; Remoto; GBP 36.000 - 52.000; Tempo pieno

Descrizione del lavoro

Lightcast is seeking an Account Manager I (Remote, UK) to build and maintain strong customer relationships, drive adoption, renewal health, and growth across SaaS offerings. You will lead strategic conversations, develop success plans, and collaborate with internal teams to prove value and ROI for customers in the UK.

The role focuses on proactive engagement, multi-level stakeholder management, and maintaining renewal velocity while identifying cross-sell opportunities within a fast-paced,

Competenze

• 2+ years in customer success, account mgmt, consultative sales, or related role.
• Experience in SaaS/tech/data/subscription environments.
• Experience managing full customer lifecycle: adoption, health, renewals, expansion.
• Ownership of renewals: value confirmation, pricing, negotiation, closing.
• Experience conducting business assessments and developing success plans.
• Strong consultative, relationship-building, negotiation, and value storytelling.
• Ability to uncover needs and influence stakeholders at multiple levels.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities with high customer activity.
• Proficiency with Google Workspace, Excel, PowerPoint, CRM, CS tools.
• Continuous learner focused on mutually beneficial outcomes.

Mansioni

• Build trusted customer relationships through proactive engagement and understanding goals.
• Serve as strategic advisor by conducting business assessments and recommending solutions.
• Engage stakeholders at multiple levels to identify risks and opportunities.
• Develop and manage customer success plans with clear goals and milestones.
• Monitor product adoption, account health, and progress toward outcomes.
• Address risks and barriers to adoption, value realization, or renewal.
• Demonstrate ROI through value storytelling and business reviews.
• Coordinate onboarding and accelerate time-to-value with internal teams.
• Own renewal lifecycle, including pricing discussions, negotiation, and closing.
• Identify cross-sell and upsell opportunities by matching needs to solutions.
• Navigate budgets and purchasing processes balancing customer and company goals.
• Maintain account plans, renewal forecasts, and documentation.
• Collaborate with Sales, Product, Support, Services to deliver seamless experience.

Conoscenze

Customer Success

Account Management

Relationship Building

Negotiation

Value storytelling

Cross-sell & upsell

Strumenti

Google Workspace

Excel

PowerPoint

CRM platforms

Customer success tools

Descrizione del lavoro

Account Manager I (Remote, UK) - 1080

The Account Manager I (UK) is responsible for building and maintaining strong customer relationships, helping customers achieve their goals and maximise value from Lightcast solutions. They proactively manage customer outcomes, adoption, account health, and renewals while identifying opportunities for account growth through cross-sell and upsell. Working closely with internal teams, they serve as a trusted advisor to customers and help deliver an exceptional customer experience.

Major Responsibilities:

Customer Strategy and Relationships

• Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer's goals, challenges, and priorities.
• Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
• Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.

Customer Outcomes and Value

• Develop and manage customer success plans with clear goals, milestones, responsibilities, and success measures.
• Monitor product adoption, engagement, account health, and progress toward customer outcomes.
• Proactively address risks and barriers to adoption, value realisation, or renewal.
• Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
• Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.

Renewals and Account Growth

• Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contract execution, forecasting, and closing.
• Maintain consistent commercial conversations throughout the customer lifecycle.
• Identify and execute cross-sell and upsell opportunities by matching customer needs to the right solutions.
• Navigate price changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
• Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.

Cross-Functional Execution

• Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
• Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
• Consistently follow through on customer actions, risks, and opportunities.
• Share customer insights and feedback to improve products, services, and the overall customer experience.
• Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.

Education and Experience:

• 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
• Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
• Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
• Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contract execution, and closing.
• Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
• Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
• Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
• Strong analytical, organisational, and problem-solving skills.
• Ability to manage multiple competing priorities and maintain a high level of customer activity.
• Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
• A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.