Strategic Account Manager, UK — Growth & Renewals

Lightcast; Gildersome; À distance; GBP 55 000 - 85 000; Plein temps

Résumé du poste

Lightcast is seeking an Account Manager I (UK) to strengthen customer relationships and maximise value from Lightcast solutions. You will act as a trusted advisor, manage adoption and renewals, and identify growth opportunities through cross-sell and upsell while coordinating with Sales, Product, Support, and Services teams.

With 2+ years in customer success or related roles, you will monitor account health, deliver ROI through value storytelling, and lead strategic reviews to ensure customers

Qualifications

• 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
• Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
• Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
• Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contract execution, and closing.
• Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
• Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
• Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
• Strong analytical, organisational, and problem-solving skills.
• Ability to manage multiple competing priorities and maintain a high level of customer activity.
• Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.

Responsabilités

• Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
• Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
• Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
• Develop and manage customer success plans with clear goals, milestones, responsibilities, and success measures.
• Monitor product adoption, engagement, account health, and progress toward customer outcomes.
• Proactively address risks and barriers to adoption, value realisation, or renewal.
• Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
• Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
• Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contract execution, forecasting, and closing.
• Maintain consistent commercial conversations throughout the customer lifecycle.
• Identify and execute cross-sell and upsell opportunities by matching customer needs to the right solutions.
• Navigate price changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
• Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
• Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
• Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
• Consistently follow through on customer actions, risks, and opportunities.
• Share customer insights and feedback to improve products, services, and the overall customer experience.

Connaissances

Customer success

Account management

Consultative sales

Relationship-building

Negotiation

Presentation

Value storytelling

Analytical thinking

Cross-functional collaboration

Outils

Google Workspace

Excel

PowerPoint

CRM platforms

Customer success tools

Description du poste

Lightcast is seeking an Account Manager I (UK) to strengthen customer relationships and maximise value from Lightcast solutions. You will act as a trusted advisor, manage adoption and renewals, and identify growth opportunities through cross-sell and upsell while coordinating with Sales, Product, Support, and Services teams.

With 2+ years in customer success or related roles, you will monitor account health, deliver ROI through value storytelling, and lead strategic reviews to ensure customers