Strategic Account Manager – Housing Software

Shelton Development Services; United Kingdom; On-site; GBP 35,000 - 52,000; Full time

Job summary

Shelton Development Services is seeking an Account Manager to own relationships with a portfolio of housing industry clients. You’ll handle renewals, upsells and day-to-day account management, applying CRM tools to track progress and ensure client success.

The role requires 1–4 years in account management or B2B sales, a customer-focused mindset and strong communication skills. Base plus commission is offered, with room to shape the process in a growing team.

Qualifications

• 1–4 years experience in account management or B2B sales.
• Experience with CRM systems.
• Housing/public sector knowledge is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Develop and maintain relationships with key clients, acting as their primary SDS contact.
• Understand clients' objectives and align SDS products and services with their goals.
• Conduct regular meetings to assess satisfaction, opportunities and concerns.
• Collaborate with sales, marketing and product teams to meet client needs.
• Upsell and cross-sell SDS products to existing clients and drive revenue growth.
• Stay up to date with industry trends and market developments for relevant insights.
• Act as a trusted advisor to improve efficiency, engagement and profitability.
• Monitor and report key metrics for assigned accounts to clients and stakeholders.
• Identify new opportunities within existing accounts for organic growth.
• Coordinate with the implementation team for smooth onboarding.

Skills

Account management

B2B sales

CRM (HubSpot)

Communication

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

Shelton Development Services is seeking an Account Manager to own relationships with a portfolio of housing industry clients. You’ll handle renewals, upsells and day-to-day account management, applying CRM tools to track progress and ensure client success.

The role requires 1–4 years in account management or B2B sales, a customer-focused mindset and strong communication skills. Base plus commission is offered, with room to shape the process in a growing team.