Strategic Account Manager — Housing Software Growth

Valsoft Corporation; United Kingdom; On-site; GBP 40,000 - 65,000; Full time

Job summary

SDS is seeking an account management professional with 1–4 years of experience to own a portfolio of clients, driving renewals, upsells and day-to-day relationships. The role operates within a small team, offering base plus commission based on account growth.

We will leverage HubSpot or similar CRM to manage client journeys, with a focus on housing sector clients. Training will cover domain knowledge in housing/public sector software and opportunities for advancement.

Qualifications

• 1–4 years of account management, customer success, or B2B sales experience.
• Ability to shape processes in a new role on a small team.
• CRM experience, HubSpot or similar.
• A degree, diploma or equivalent education preferred.

Responsibilities

• Own a portfolio of accounts end to end: renewals, upsell, and relationship management.
• Develop strategies aligning SDS products with client goals.
• Lead regular meetings to assess satisfaction and identify opportunities.
• Collaborate with sales, marketing and product teams to meet client needs.
• Upsell and cross-sell SDS products to maximise revenue.
• Support onboarding with the implementation team to ensure adoption.

Skills

Account management

Customer success

B2B sales

Communication

Relationship management

Education

Bachelor's or Diploma

Tools

HubSpot

Job description

SDS is seeking an account management professional with 1–4 years of experience to own a portfolio of clients, driving renewals, upsells and day-to-day relationships. The role operates within a small team, offering base plus commission based on account growth.

We will leverage HubSpot or similar CRM to manage client journeys, with a focus on housing sector clients. Training will cover domain knowledge in housing/public sector software and opportunities for advancement.