Strategic Account Manager - Growth & Travel

SBFM; England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

20 days holiday plus bank holidays

On-site gym

Training programs

Regular company events

Job summary

SBFM is seeking an experienced Account Manager to join our team. You will be accountable for the performance of allocated client accounts, fostering strong relationships to ensure retention and growth, while ensuring profitable and efficient operation of contracts.

This role requires frequent travel across Norfolk and Suffolk, on-site visits, and collaboration with internal stakeholders to deliver client KPIs.

Qualifications

• Proven track record in account management or a similar role.
• Strong commercial acumen and client-focused mindset.
• Excellent communication and reporting skills.
• Proficient with Microsoft Office and CRM software.

Responsibilities

• Maximise profitability of assigned contracts and deliver required results.
• Develop and maintain strong relationships with clients and internal stakeholders, which enables the delivery of client KPIs in line with business efficiencies.
• Accountable for the delivery of service to budget, contract requirements, and to the satisfaction of the client by directing team members through a clearly defined strategy and accountability process.
• Complete on-site client visits on a regular basis, building relationships and being aware of any potential or existing client dissatisfaction or circumstances that could result in a loss of business, ensuring that all issues are resolved.
• Ensure awareness of all competitive activities within accounts and prevent attrition.
• Resolve any personnel or performance issues before they are escalated.
• Lead and maintain account development plans, supporting change management processes and ensuring risks are mitigated.
• Work flexibly as contracts demand (may include overnight or weekend working & extensive travelling).
• Prepare and complete information for reports within agreed time scales.
• Act always in the best interest of the business

Skills

Account management

Client relationship building

Communication

CRM systems

Travel flexibility

Tools

Microsoft Office

CRM software

Job description

SBFM is seeking an experienced Account Manager to join our team. You will be accountable for the performance of allocated client accounts, fostering strong relationships to ensure retention and growth, while ensuring profitable and efficient operation of contracts.

This role requires frequent travel across Norfolk and Suffolk, on-site visits, and collaboration with internal stakeholders to deliver client KPIs.