Strategic Account Lead for Growth & Retention

Represent Recruitment; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Represent Recruitment is seeking a commercially minded Senior Account Manager to own and grow a diverse client portfolio across hospitality, retail and related sectors in Greater London. You’ll be the key link between clients and internal teams, ensuring excellent service, clear communication and strong relationships from onboarding through renewal and growth.

This hands-on role requires leading onboarding, service delivery, renewals and strategic account meetings, while coordinating internal

Qualifications

• Proven experience in account management, client services or a similar commercial role.
• Strong relationship-building and stakeholder management skills.
• Excellent organisation, communication and follow-through.
• Commercial awareness with a focus on retention and growth.

Responsibilities

• Own relationships across a portfolio of large, multi-site and smaller independent clients.
• Lead onboarding, ongoing service delivery, renewals, account growth and offboarding.
• Coordinate internal teams to resolve issues and deliver projects.
• Lead client calls, service reviews and strategic account meetings.
• Monitor client satisfaction and proactively identify service, relationship and churn risks.
• Own client-facing communication around complaints, escalations and significant service issues.
• Gather and act on structured client feedback.
• Identify opportunities to expand existing accounts and protect recurring revenue.
• Support retention and reduce churn through proactive account management.
• Seek opportunities for testimonials, reviews, referrals and case studies.

Skills

Account management

Client services

Relationship building

Stakeholder management

Organization

Communication

Commercial awareness

Ownership mentality

Multitasking

Retention & growth focus

Job description

Represent Recruitment is seeking a commercially minded Senior Account Manager to own and grow a diverse client portfolio across hospitality, retail and related sectors in Greater London. You’ll be the key link between clients and internal teams, ensuring excellent service, clear communication and strong relationships from onboarding through renewal and growth.

This hands-on role requires leading onboarding, service delivery, renewals and strategic account meetings, while coordinating internal