Strategic Account Manager, Community & Retention

Omnea; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

UK Benefits Package

US Benefits Package

Job summary

Omnea is seeking a Strategic Account Manager to manage 50+ accounts in a high-velocity, shared pool across SMB and mid-market. You’ll drive value realisation, lead renewal conversations, and pass qualified upsell signals to Sales while building a vibrant community through events, webinars, and digital engagement.

You’ll translate customer patterns into product feedback and scalable marketing plays, shaping the way we manage accounts at scale.

Qualifications

• 2-7 years in a B2B SaaS commercial or customer-facing role.
• Natural community builder with experience designing and running programmes.
• Strong commercial intuition: renewal proactivity and retention focus.

Responsibilities

• Own a large shared pool of 50+ accounts across SMB and mid-market.
• Drive value realisation with retention focus and light expansion across your pool.
• Design and run customer events, webinars, roundtables, and digital programmes.
• Be the voice of the customer, feeding product feedback and scalable plays.

Skills

Commercial edge

Community builder

Strong communicator

Operational discipline

Results oriented

Job description

Omnea is seeking a Strategic Account Manager to manage 50+ accounts in a high-velocity, shared pool across SMB and mid-market. You’ll drive value realisation, lead renewal conversations, and pass qualified upsell signals to Sales while building a vibrant community through events, webinars, and digital engagement.

You’ll translate customer patterns into product feedback and scalable marketing plays, shaping the way we manage accounts at scale.