Strategic Account Manager – Client Growth & Success

Netmatters Ltd.; Wymondham; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Parking for staff

Salary reviews

Notable awards program

Mental health support

Flexible working opportunities

Job summary

Netmatters Ltd. is seeking a professional Account Manager to join our growing team in Wymondham, England.

You will be responsible for account managing a bank of clients, leading review meetings, building relationships with VIPs and key contacts, and discussing opportunities for growth while ensuring seamless onboarding. You will work with Project Managers to align client goals and objectives, develop a deep understanding of each client’s business, and drive retention and satisfaction scores.

Qualifications

• A passion for client success and ensuring the best in terms of service delivery.
• A proven track record of Account Management.
• Excellent interpersonal skills.
• Experience of working within a technology AM role.
• Ability to build strong relationships with clients.
• Decision-maker and excellent negotiation skills.
• Dynamic, enthusiastic & passionate to achieve.
• Reliable and consistent.

Responsibilities

• Manage a bank of client accounts and be the main point of contact.
• Lead review meetings and build strong relationships with VIPs and key contacts.
• Discuss opportunities for growth and onboarding of new clients.
• Ensure activities align with client goals and project timelines.
• Track client retention and satisfaction as KPIs.

Skills

Client success

Account management

Interpersonal skills

Tech AM experience

Relationship building

Negotiation

Dynamic & enthusiastic

Reliability

Job description

Netmatters Ltd. is seeking a professional Account Manager to join our growing team in Wymondham, England.

You will be responsible for account managing a bank of clients, leading review meetings, building relationships with VIPs and key contacts, and discussing opportunities for growth while ensuring seamless onboarding. You will work with Project Managers to align client goals and objectives, develop a deep understanding of each client’s business, and drive retention and satisfaction scores.